Victoria Fernandez Diaz

Social Media Intern at THE CHICAGO MULTI-CULTURAL DANCE CENTER, INC., HOME OF THE BRYANT BALLET
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US

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Credentials

  • Nonprofit Fundraising: A Beginner’s Guide
    LinkedIn
    Feb, 2023
    - Oct, 2024

Experience

  • THE CHICAGO MULTI-CULTURAL DANCE CENTER, INC., HOME OF THE BRYANT BALLET
    • United States
    • 1 - 100 Employee
    • Social Media Intern
      • Oct 2022 - Present

      -Maintained and monitored the company's social media accounts and posted content -Brainstormed fundraising campaign ideas via social media related to the company's brand and image -Crafted regular content appealing to the target audience - Analyzed analytics of social media platforms -Contributed suggestions to management for improving customer experience on social platforms - Supported customers with questions pertaining to program availability via phone and in person -Maintained and monitored the company's social media accounts and posted content -Brainstormed fundraising campaign ideas via social media related to the company's brand and image -Crafted regular content appealing to the target audience - Analyzed analytics of social media platforms -Contributed suggestions to management for improving customer experience on social platforms - Supported customers with questions pertaining to program availability via phone and in person

  • University of Illinois Chicago
    • United States
    • Staffing and Recruiting
    • Cashier Customer Service
      • Aug 2021 - Oct 2022

      -Greeted customers at the parking exit and processed transactions promptly to ensure customer satisfaction -Directed customers on parking concerns such as daily rates, discounts, and permits by explaining the process and circumstances of each one -Answered customer phone calls and direct messages to managers or enforcement so that customers’ specific needs, such as loss of vehicles, flat tires, and other personal concerns may be addressed -Greeted customers at the parking exit and processed transactions promptly to ensure customer satisfaction -Directed customers on parking concerns such as daily rates, discounts, and permits by explaining the process and circumstances of each one -Answered customer phone calls and direct messages to managers or enforcement so that customers’ specific needs, such as loss of vehicles, flat tires, and other personal concerns may be addressed

  • Dunkin'​
    • United States
    • Cashier
      • Sep 2018 - Aug 2021

      -Collaborated with crew members and communicated about orders to ensure efficiency and quality customer service during high-pressure mealtimes -Communicated with customers at the counter in a friendly manner to gather accurate order information and processed food orders promptly to ensure customer satisfaction -Arranged, recorded, and restocked inventory by recent to farthest date to ensure all supplies were consistently and fully stocked so that team could complete tasks swiftly -Cleaned and sanitized workstations according to IDPH guidelines to ensure a clean and safe environment for customers and other employees Show less

Education

  • University of Illinois Chicago
    Communication, Digital Communication and Media/Multimedia
    2019 - 2023

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