Restaurant Manager

• Jul 2023 - Present

Beauty Advisor

• May 2022 - Present

Responsible for achieving hourly, daily, monthly and seasonal retail sales budgets. Represent the image, products and culture of the company to the customer. Follow the Coty Prestige season strategy in accordance with the store calendar. Keep up to date with changes to promotions and other activities. Provide Account Manager with business performance updates. Maintaining accurate customer file card information. Merchandising and ensuring a high standard of cleanliness on the counters. Working as part of a team to deliver exceptional service in order to meet and excel set targets, objectives and goals. Show less

Restaurant Manager

• Oct 2022 - Mar 2023

-Overall responsibility for the Front of House’s daily operation -Monitoring and controlling stock levels and ensuring correct stock rotation procedures are followed -Planning and organizing special function events. Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance -Interviewed, hired, and counselled qualified staff. -Managing social media platforms eg. Instagram, Facebook -Implement policies and protocols that will optimize restaurant's daily operations -Designing Food & Beverage menu (co-operate with the chef) -Attempt supplier meetings with the owner and chef. Eg. Wine tasting -Conduct briefing and de-briefing on a daily basis for employees -Ensure compliance with licensing, hygiene and health and safety legislation and guidelines. -Establish the restaurant's image and promote the brand in the local community through word-of-mouth. Maintain good relationships with regular customers and optimize service according to customer feedback -Paperwork: Roaster, Cash Management, Sales report, Analytics report -Manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximize guest satisfaction and develop team members to enable them to achieve their career goals Show less

Coty Fragrance consultant

• Jan 2022 - Jan 2023

Worked well independently and on a team to solve problems. Demonstrated products to help customers make purchasing decisions on fragrances. Maintain customer satisfaction through superior service. Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.Analyzed sales and financial performances to effectively plan for increased future opportunities while identifying obvious weak trends.

Christmas casual

• Oct 2021 - Dec 2021

Restaurant Manager

• Feb 2019 - Apr 2022

Oversee daily operations to guarantee the smooth functioning of the restaurant. Collaborate with the kitchen staff to ensure efficient food preparation and timely service. Schedule and manage shifts, ensuring appropriate staffing levels. Provide coaching, guidance, and performance feedback to enhance employee productivity. Manage inventory levels and conduct regular stock checks. Plan and manage various special occasions, including but not limited to birthday celebrations, Christmas gatherings, and Lunar New Year festivities. Work with chefs to develop menus and create drink offerings. Ensure compliance with all relevant health, safety, and sanitation regulations. Actively establish the restaurant's image and promote the brand in the local community. Regularly interact with customers to gather feedback and make improvements Show less

Volunteer

• Sep 2021 - Sep 2021

An expert on the program and use my skills and insight to help the public navigate the program and curate their own personal Brisbane Festival. An expert on the program and use my skills and insight to help the public navigate the program and curate their own personal Brisbane Festival.

Digital Marketing Specialist

• Jun 2021 - Sep 2021

Effectively communicated and collaborated with other marketing team members. Focused on increasing brand awareness and increasing site traffic. Generated invigorating social media content. Managed a team of marketing professionals to ensure the success of marketing campaigns. Constantly search for new opportunities to engage new audiences. Effectively communicated and collaborated with other marketing team members. Focused on increasing brand awareness and increasing site traffic. Generated invigorating social media content. Managed a team of marketing professionals to ensure the success of marketing campaigns. Constantly search for new opportunities to engage new audiences.

Receptionist

• Feb 2017 - Aug 2017

-Worked with strong attention to detail and precision. -Brought forth a strong ability for multitasking and prioritizing tasks. -Decorated the front reception area, contributing to a welcoming environment. -Maintained accurate client records and provided office employees with assistance. -Utilized excellent project management skills. -Acted as a strong and influential team member. -Worked with strong attention to detail and precision. -Brought forth a strong ability for multitasking and prioritizing tasks. -Decorated the front reception area, contributing to a welcoming environment. -Maintained accurate client records and provided office employees with assistance. -Utilized excellent project management skills. -Acted as a strong and influential team member.

Personal Assistant to Director

• Feb 2016 - Aug 2016

-Answered and screened incoming calls. -Monitoring a reporting director’s email and responding if required. -Taking notes and writing minutes during daily, weekly, and monthly meetings. -Conducting or preparing any research that the reporting director may require. -Coordinate, organise and ensure the smooth running of the restaurant and its services, ensuring that it is prepared correctly and the required standards are met at every service during the week. -Organise group activities for all staff to maintain good motivation and team spirit. -Control and ordering of stocks and stock take. Show less