Experience

Indicina

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Customer/Operations Support Specialist

  • Dec 2020 - Present

• Sales Associate

  • Oct 2020 - Dec 2020



Micro Leasing Limited

• Nigeria
• Financial Services
• 1 - 100 Employee

• Client Relationship Specialist

  • Feb 2019 - Jul 2020

  • Acquisition of new customers for the company.• Managed relationship with new customers.• Executed strategies for customer acquisition.• Evaluated client credit data and financial statements to determine eligibility.• Performed KYC assessment and documentation on prospective customers.• Analyzed outcomes and recommended customer relationship improvements.• Prepare periodic reports.• Planned and coordinated numerous marketing and public relations events, resulting in a significantincrease in product awareness and revenue as well as ROI from the planned events allowed for theadoption of a company wide marketing strategy.



Ethel Travels Lagos

• Customer Service Representative

  • Mar 2016 - Feb 2019

  • Provided customers support/administration services with a team of resources reviewing work doneand serving as an escalation point on any issues raised.• Liaised with clients in person, over the phone, on social media platforms, email to discuss theirtravel requirements.• Prepared and customized itineraries to suit the client’s preferences and budget.• Provided travellers with pertinent information on visas, tickets and accommodation.• Made and confirmed hotel and flight bookings as well as issuing tickets and other relevantdocuments.• Visa application for clients.• Third party client handling of visa applications for Sonex Logistics.• Managed complaints and enquiries logged with Customer Support and provide feedback toclients/customers on a regular basis.• Managing client expectation by maintaining effective communication at all times.• Increased client base by training staff in providing exceptional services to potential customers.• Maintained a high standard of quality with clients such that they were quick to recommend thecompany’s services to members of their network ultimately boosting company profits.• Coordinating any travel arrangements for the Commercial Management Team, including flights andaccommodation and travel itineraries.• Organised and executed multiple project while adhering to the schedule.• Giving support to the executive team as directed to ensure that objectives are accomplished.



Ministry of women affairs

• Corps Member

  • May 2015 - Apr 2016

  -Assisted heads of various departments in the ministry in carrying out day-to-day tasks.-Was in charge of scheduling corps members to different orphanages under the care of the Ministry.-Served as an assistant to the matron at one of the orphanages for three months.-Helped organize various sensitization forums on post-partum for women. -Assisted heads of various departments in the ministry in carrying out day-to-day tasks.-Was in charge of scheduling corps members to different orphanages under the care of the Ministry.-Served as an assistant to the matron at one of the orphanages for three months.-Helped organize various sensitization forums on post-partum for women.