Experience

Mansfield Pollard & Co Ltd

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Sales Director

  • Jul 2021 - Present

• Head of Sales

  • Jan 2020 - Jul 2021

• Head Of Customer Service

  • Aug 2018 - Jan 2020



Avant Homes

• Wakefield, United Kingdom

• Customer Service Manager

  • Oct 2014 - Jan 2020

  Responsible for the day to day management of a busy customer service department. Managing customer issues, taking an oversight of all activities to ensure customer issues are resolved in a timely manner. Working in both a domestic and b2b environment, managing sub-contractors to achieve business performance service level agreements, whilst being responsible to manage customer service budgets. Managing a team of 12 of which are both office and field based, providing training and facilitate coaching services to continue empowering our staff to deliver a positive customer journey. Conduct analysis on forming trends within NPS evaluations and remedial works, collaborating with key stakeholders to put in place corrective actions and continuous improvement. Show less



N/a

• Accounting
• 1 - 100 Employee

• Customer Services and Demand Manager

  • Nov 2010 - Oct 2014



Teva Pharmaceuticals UK

• Customer Services Manager

  • Oct 2002 - Dec 2010