Experience

SelectSpecs Ltd.

• United Kingdom
• Retail
• 1 - 100 Employee

• CS Backend agent

  • May 2018 - Present

  - Helping with Trustpilot reviews - Monitoring and coding 1, 2, 3 star Trustpilot reviews on a daily basis, adding notes about a particular complaint and sending a personalised email to customers-Monitoring the quality of replies of newcomers- Providing help and assistance to customers in English and German languagues through the Helpdesk system; - Handling customer’s complaints and resolving customer’s issues; - Keeping accurate records of discussions and correspondence with the customers; - Cooperation with the relevant departments (finance department, dispatch department, glazing laboratory) in order to resolve customer‘s issue; - Maintaining of the database.- Dealing with external parties such as delivery providers and couriers



CRK Management

• HR-functies

  • Jul 2018 - Nov 2020

  Recruiting Ukrainian woodworkers, coordinating them abroad, and documentary support in the embassies Recruiting Ukrainian woodworkers, coordinating them abroad, and documentary support in the embassies



Level Up English School

• English Tutor

  • 2017 - 2018

  -Conducting group and individual lessons for children and adults.-Translation of texts from Russian / Ukrainian into English and vice versa.-Performing administrative tasks in a CRM program -Conducting group and individual lessons for children and adults.-Translation of texts from Russian / Ukrainian into English and vice versa.-Performing administrative tasks in a CRM program