Victoria Knott
Customer Service Representative at Edwards Health Care Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
ServSafe Manager
National Restaurant AssociationJan, 2022- Nov, 2024
Experience
-
Edwards Health Care Services
-
United States
-
Hospitals and Health Care
-
1 - 100 Employee
-
Customer Service Representative
-
Jun 2022 - Present
Assist customers with maintaining an account for mail order medical supplies while adhering to HIPPA and insurance guidelines. Answer customer calls regarding reordering or providing solutions to questions and concerns. Fulfilling referrals, applications, auto shipments and notifying customers of resolutions needed before supplies may be sent. Assist customers with maintaining an account for mail order medical supplies while adhering to HIPPA and insurance guidelines. Answer customer calls regarding reordering or providing solutions to questions and concerns. Fulfilling referrals, applications, auto shipments and notifying customers of resolutions needed before supplies may be sent.
-
-
-
Raising Cane's Chicken Fingers
-
United States
-
Restaurants
-
700 & Above Employee
-
Shift Manager
-
Sep 2021 - Jun 2022
Lead the shift while coaching crew on food safety and correct policies to provide exemplary customer service. Throughout the day manage operations such as prep, money, training, breaks and inventory. Follow up with crew and trainees during the shift and assign tasks as needed. Completed administration tasks at the end of shift as well as attended regular meetings to better operations and promote projects. Lead the shift while coaching crew on food safety and correct policies to provide exemplary customer service. Throughout the day manage operations such as prep, money, training, breaks and inventory. Follow up with crew and trainees during the shift and assign tasks as needed. Completed administration tasks at the end of shift as well as attended regular meetings to better operations and promote projects.
-
-
-
The Red Fern
-
Rochester, New York, United States
-
Hostess/Cashier
-
Feb 2020 - Aug 2021
Welcome customers with a friendly attitude and direct them to a table or input takeout orders. Answer a high volume of calls pertaining to takeouts, reservations, or nutrition questions as examples. Maintain dessert display, an orderly system of requested orders and a clean workstation. Welcome customers with a friendly attitude and direct them to a table or input takeout orders. Answer a high volume of calls pertaining to takeouts, reservations, or nutrition questions as examples. Maintain dessert display, an orderly system of requested orders and a clean workstation.
-
-
-
Blu Wolf Bistro
-
United States
-
Restaurants
-
1 - 100 Employee
-
Hostess
-
Sep 2018 - May 2020
Greeted customers with a warm demeanor in the front of house and directed them to a table arrangement. Main duties consisted of ensuring the dining room was organized and pristine, answering calls, scheduling reservations, and assisting servers in clearing tables in a fast-paced environment. Greeted customers with a warm demeanor in the front of house and directed them to a table arrangement. Main duties consisted of ensuring the dining room was organized and pristine, answering calls, scheduling reservations, and assisting servers in clearing tables in a fast-paced environment.
-
-
-
Janie and Jack Outlet
-
Hagerstown, Maryland, United States
-
Sales Associate
-
Mar 2018 - Aug 2018
Presented families with knowledge of current clothing lines and possible outfit suggestions for ages newborn to six years. Offering promotions, sales discounts and memberships. Maintained store aesthetics, folding clothes, shelf organization and regular inventory. Presented families with knowledge of current clothing lines and possible outfit suggestions for ages newborn to six years. Offering promotions, sales discounts and memberships. Maintained store aesthetics, folding clothes, shelf organization and regular inventory.
-
-
-
Whitetail Ski Resort
-
Mercersburg, Pennsylvania, United States
-
Barista and Server
-
Dec 2017 - Aug 2018
Attended patrons in a fine dining and cafe setting. Welcome tables with a cheerful attitude while informing them of specials and resort pass discounts. Maintained a pleasant dining experience serving patrons requests in a timely manner and filling out their purchase on a POS system. Completed end of shift responsibilities and banking. Attended patrons in a fine dining and cafe setting. Welcome tables with a cheerful attitude while informing them of specials and resort pass discounts. Maintained a pleasant dining experience serving patrons requests in a timely manner and filling out their purchase on a POS system. Completed end of shift responsibilities and banking.
-
-
-
The Art Institutes
-
United States
-
Higher Education
-
700 & Above Employee
-
Print Technician
-
Jan 2015 - Jun 2017
Managed multiple requests, answering customer calls, and keeping multiple projects organized while troubleshooting software or hardware issues. Assisted customers with the corresponding programs needed to interface with the printers, either with design format or documentation. Maintained printers, as well as management of the store while exhibiting quality customer service. Managed multiple requests, answering customer calls, and keeping multiple projects organized while troubleshooting software or hardware issues. Assisted customers with the corresponding programs needed to interface with the printers, either with design format or documentation. Maintained printers, as well as management of the store while exhibiting quality customer service.
-
-
-
Williams-Sonoma, Inc.
-
Pittsburgh, Pennsylvania, United States
-
Sales Associate
-
Nov 2016 - Mar 2017
Welcomed clientele into a home-like environment, while providing knowledge of high-grade household products and kitchenware. Aided customers with informed purchases or returns, either online or in store. Cooked samples, offered promotions, classes, discounts, and a store credit card to existing and new clientele. Welcomed clientele into a home-like environment, while providing knowledge of high-grade household products and kitchenware. Aided customers with informed purchases or returns, either online or in store. Cooked samples, offered promotions, classes, discounts, and a store credit card to existing and new clientele.
-
-
-
Dick Blick Art Materials 37
-
Pittsburgh, Pennsylvania, United States
-
Sales Associate
-
Mar 2014 - Apr 2015
Provided extensive knowledge of art mediums and their possible applications to beginning or experienced customers. Striving to be helpful and informative. Set up seasonal promotions and lead the occasional free art demonstrations of new products. Finalized purchases, offered customer rewards and maintained store image. Provided extensive knowledge of art mediums and their possible applications to beginning or experienced customers. Striving to be helpful and informative. Set up seasonal promotions and lead the occasional free art demonstrations of new products. Finalized purchases, offered customer rewards and maintained store image.
-
-
Education
-
2013 - 2017
Art Institute of Pittsburgh
Bachelor's degree, Game Art and Design
Community
