Experience

parcelLab

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Development Manager

  • Jan 2018 - Present

  parcelLab – www.parcellab.com - specialises in branded delivery communications that improve customer service, customer retention and customer monetization. Interfacing directly with your logistics partners to monitor, analyze and validate order tracking data to transform and improve the customer journey. Rather than just handing over your customer engagement to a logistics carrier, parcelLab closes the post-checkout gap in the customer journey, providing a consistent brand experience, proactive customer care and direct cross-selling / up-selling opportunities. These communications carry an open rate of 80% and drive 50% of openers back to your website, immediately improving your repurchase rates (on average, providing 90% increase). There is no need for technical integration and all communications are fully branded to your business. If you would like to know more, please just send me a message.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Dynamics Consultant

  • 2016 - 2017



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development

  • 2012 - 2014