Experience

ServiceLive

• United States
• Consumer Services
• 1 - 100 Employee

• Contractor Service Manager

  • Nov 2014 - Present

  •Responsible for overseeing the operations of external Sears contractors in Home Appliance Service, HVAC and Consumer Electronics industries within the northeast United States. •Performance Manage contractors on a weekly basis on a number of metrics including customer satisfaction, cycle time and cost per call.•Recruit, Hire and On-Board contractors in markets with additional capacity needs•Maintain relationships with both internal an external customers to ensure that their individual service needs and expectations are being met.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Field Services Manager

  • Dec 2004 - Nov 2013

  •Responsible for overseeing the operations of external Lowes contractors in Home Appliance Service, HVAC, Installation and Remodels within the northeast United States. •Performance Manage contractors on a weekly basis on a number of metrics including customer satisfaction, cycle time and cost per call with $55 million dollars in sales/service.•Recruit, Hire and On-Board contractors in markets with additional capacity needs•Maintain relationships with both internal an external customers to ensure that their individual service needs and expectations are being met.