Implementation Lead

• Jul 2023 - Present

AVP, Implementation

• 2022 - Aug 2023

Director, Partner Strategy + Implementation

• 2020 - 2022

Sr. Director, Partner Strategy + Implementation

• 2020 - 2022

Project Director, Strategy and Execution

• 2020 - 2020

Lead Process Improvement Specialist

• 2019 - 2020

Leads the development and delivery of business analytical needs that support continuous improvementthrough the maximization of asset utilization and waste reduction. Deploys Lean, Six Sigma, DesignThinking and Kaizen programs and initiatives, and participates in directing teams to achieve desiredresults using these continuous improvement methodologies. Directs and oversees the analysis, planning,design, implementation and evaluation of key projects to help achieve organizational goals whilemeasuring business process improvements. Functions as the lead resource for providing operationalefficiencies with supporting statistical analysis ensuring quality of functions. Coaches assignedContinuous Improvement Sprint Teams and Kaizen Teams on the conduct of projects. Co-facilitatesContinuous Improvement Training sessions. Leads large cross-functional projects and implementationsby using standard project management methodologies. Leads and mentors other process improvementanalysts and assists them with process improvement efforts, implementations and project management. Show less

Lead Business Analyst, Medical Management Business Solutions

• 2018 - 2020

Member of Magellan Health Business Transformation Office, specializing in helping business leads to convert their clinical needs into IT solutions. Focus on both implementations, and process improvement projects. Provide team with experience as a provider in direct patient care, helping to ensure our products and processes meet the needs of our external providers and our members. Subject matter expert in the behavioral health field, assisting the team with compiling behavioral health needs assessments to inform on preventative patient care needs. Manage QA, and configuration staff in utilization management system audits to identify areas of improvement. • Lead System implementation for Appeals and Grievances for new health plan on a new medical management system.• Lead Clinical documentation project from project design through staff training. • Manage Utilization Management audits including assessing accuracy of reports, conducting root cause analyses and managing audit personnel. Show less

Senior Clinical Engagement Specialist

• 2017 - 2020

Senior Clinical Engagement SpecialistWorked with leadership to draft, implement and evaluate changes to operational policies and procedures to improve program functioning and patient care. Used qualitative and qualitative data concerning patient healthcare utilization to direct operational procedure and process changes. Analyzed, asses and identified opportunities to build provider networks D.C., VA and MD to increase patient access to care. Built new Continuing Education Lecture Series to build relationships with providers in the community, and to provide staff access to new, evidenced based practices in behavioral health. • Implemented new process, using LEAN methodologies, for patient referrals to Case Management for members transitioning from higher levels of care (hospitalization). • Designed, implemented and coordinated new Continuing Education Lecture series which provides Continuing Education Units to licensed social workers, psychologists and professional counselors. Show less

Therapist, Admissions Coordinator

• 2013 - 2017

Develop, design and maintain electronic databases and spreadsheets. Complete process improvement projects using LEAN methodology. Conduct Eating Disorder psychiatric evaluations Determine appropriate level of care Provide counseling and psycheducation for families on the day of admission Lead support group for family members of patients who are in the inpatient and partial hospitalization programs Develop, design and maintain electronic databases and spreadsheets. Complete process improvement projects using LEAN methodology. Conduct Eating Disorder psychiatric evaluations Determine appropriate level of care Provide counseling and psycheducation for families on the day of admission Lead support group for family members of patients who are in the inpatient and partial hospitalization programs

Research Assistant II Center for Immunization Research

• Sep 2012 - May 2014

Maintain electronic spreadsheets and databases. Meet with parents at various community physician offices in Maryland to provide parents with education about vaccination. Recruit participants for a respiratory virus vaccination study of 6 month-59 month old children. Follow up with participants throughout the study and coordinate nursing and doctor visits. Maintain electronic spreadsheets and databases. Meet with parents at various community physician offices in Maryland to provide parents with education about vaccination. Recruit participants for a respiratory virus vaccination study of 6 month-59 month old children. Follow up with participants throughout the study and coordinate nursing and doctor visits.

Psychiatric Trainee

• 2012 - 2014

Review, analyze and interpret current neurological research. Administer and score neuropsychological and psychological tests to outpatients and inpatients with medical diagnoses such as Parkinson's, Dementia and Traumatic brain injuries, as well as psychological diagnoses including but limited to Depression and Schizophrenia. Review, analyze and interpret current neurological research. Administer and score neuropsychological and psychological tests to outpatients and inpatients with medical diagnoses such as Parkinson's, Dementia and Traumatic brain injuries, as well as psychological diagnoses including but limited to Depression and Schizophrenia.

Senior Research Assistant

• 2011 - 2012

Educating senior citizens about the benefits of psychological research, with hopes of engaging them in our study. Administering and scoring psychological tests, including the MMSE (Mini-Mental Status Exam) and the WRAT (Wide Range Achievement Test). Organize and input data into Google document. Educating senior citizens about the benefits of psychological research, with hopes of engaging them in our study. Administering and scoring psychological tests, including the MMSE (Mini-Mental Status Exam) and the WRAT (Wide Range Achievement Test). Organize and input data into Google document.

Community Support Specialist

• 2009 - 2011

Provider of trauma-informed, comprehensive, mental health services to chronically ill individuals, with an emphasis on HIV/AIDS Work with consumers to identify medical, shelter and mental health resources in the Washington, DC area Elected as "Peer Leader" providing support and clinical supervision to team members Worked with consumers to provide stabilization in both mental and physical health, in an effort to reduce hospitalizations. Led an HIV/AIDS support group which provides educational, emotional and medical support to HIV positive women with mental illness and/or a co-occurring substance abuse diagnosis. Attendee at the "HIV Prevention and Support for Families Living in Rural Areas" (June 16-18, 2010) Show less

Analyst

• 2007 - 2009

Compiled psychological data in Microsoft Excel to analyze data Analyzed participant survey answers and input data Created Power point presentations to show the results to clients Compiled psychological data in Microsoft Excel to analyze data Analyzed participant survey answers and input data Created Power point presentations to show the results to clients