Experience

Proclaim Care Limited

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Transformation Manager

  • Dec 2021 - Present

• Project & Training Lead

  • Feb 2020 - Nov 2021



Energise Health

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Partner & Programme Facilitator

  • Dec 2019 - Present

  I am a founding Partner and Programme Facilitator at Energise Health. In addition to running and growing the business, I co-facilitate our suite of educational online courses that enhance individual's general wellbeing and recovery from injuries and long-term health conditions. These courses include:• Energise Recovery, which teach individuals with physical and mental health conditions evidence-based self-management strategies, which can expedite their recovery and return to work.• Energise Living, which introduce healthy individuals to scientifically-proven strategies to improve their wellbeing and resilience, which can increase staff satisfaction, retention and productivity.



Victoria Collins Ltd

• Director

  • Jun 2019 - May 2022

  Having gained the knowledge and confidence to start my own business, I chose to set up a limited company offering consultancy services to the case management sector. In this role I worked with a number of well-known rehabilitation case management companies, providing support with marketing, re-branding and website design; business development; event coordination; operational process development; project management; and recruitment and training. Having gained the knowledge and confidence to start my own business, I chose to set up a limited company offering consultancy services to the case management sector. In this role I worked with a number of well-known rehabilitation case management companies, providing support with marketing, re-branding and website design; business development; event coordination; operational process development; project management; and recruitment and training.



CMSUK

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Director

  • Nov 2013 - Nov 2020



Chroma Case Management

• United Kingdom
• Wellness and Fitness Services

• Director Of Service

  • Aug 2018 - May 2019

  In 2018, I was approached by Chroma Therapies with the opportunity to set up a new case management company to complement their existing portfolio of health services. Employed as Director of Service of Chroma Case Management, I designed and took to market a fully operational case management company - with 11 associate case managers - within six months of joining the business. I was unable to pursue this venture owing to a strategic change of direction within the parent organisation. In 2018, I was approached by Chroma Therapies with the opportunity to set up a new case management company to complement their existing portfolio of health services. Employed as Director of Service of Chroma Case Management, I designed and took to market a fully operational case management company - with 11 associate case managers - within six months of joining the business. I was unable to pursue this venture owing to a strategic change of direction within the parent organisation.



Bush & Co

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Manager

  • Oct 2016 - Jul 2018

  I joined Bush & Company to gain experience in catastrophic injury case management. As one of five Operations Managers, I led a large team of self-employed case managers working with clients who had sustained life-changing injuries across the South of England. This role involved providing clinical and operational support to the team; checking reports and auditing cases to ensure quality service provision; developing operational processes and project management. I also took on account relationship manager duties for a number of key customers.



Proclaim Care Limited

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Clinical Operations Manager

  • Jan 2013 - Sep 2016

  As Clinical Operations Manager, I supervised a large team of highly experienced Rehabilitation Case Managers based remotely throughout the UK. Reporting to the company Directors and working closely alongside the Clinical Lead, I was responsible for managing the day-to-day performance of the team, developing and streamlining company operations, and training and mentoring staff in order to create an environment where employees felt valued and were motivated to perform to the best of their abilities.

• Rehabilitation Case Manager

  • Jun 2011 - Dec 2012

  I joined Proclaim Care to develop my skills in case managing clients with severe injuries, including but not limited to, complex orthopaedic, neurological, chronic pain, burns and mental health diagnoses. This role involved conducting detailed immediate needs and functional assessments across the South West; developing and implementing bespoke rehabilitation and return to work programmes; and collaborating with multiple stakeholders, including insurers, solicitors and employers to achieve optimal outcomes.



AIG

• United States
• Insurance
• 700 & Above Employee

• Senior Case Manager

  • Apr 2008 - Jun 2011

  As a desktop case manager, I managed a high volume of moderate to severe injury cases. I also undertook face-to-face immediate needs, functional, ergonomic and occupational therapy assessments and later trained as a Matheson Functional Capacity Evaluator. After 18 months, I was promoted to Senior Case Manager, a role that combined my case management responsibilities with managing a team of five clinical and non-clinical staff. As a desktop case manager, I managed a high volume of moderate to severe injury cases. I also undertook face-to-face immediate needs, functional, ergonomic and occupational therapy assessments and later trained as a Matheson Functional Capacity Evaluator. After 18 months, I was promoted to Senior Case Manager, a role that combined my case management responsibilities with managing a team of five clinical and non-clinical staff.



Estcourt Provincial Hospital

• Occupational Therapist

  • Jan 2007 - Dec 2007

  As the only occupational therapist employed at this 329-bed general hospital, I was responsible for managing the entire occupational therapy service. I worked closely with other members of the multidisciplinary team to deliver services to hospital in-patients and outpatients, ten rural clinics, a school for children with learning disabilities and a care home. I also conducted functional assessments for state benefit and special school applications and played an active role in various committees aimed at improving service provision for people with mental and physical disabilities.