Experience

Cedar Mechanical Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2021 - Present



Sumitomo Electric Hardmetal Ltd

• Redditch, England, United Kingdom

• Customer Service Representative

  • Jan 2021 - Dec 2021



Retro Lounge (UK) Ltd

• Redditch, England, United Kingdom

• Warehouse Operative

  • Nov 2020 - Dec 2020



JLS Bookkeeping Ltd

• Shirley, England, United Kingdom

• Account Manager

  • Apr 2020 - Oct 2020

  Using systems such as Xero, Quickbooks, Infusionsoft, Stripe & Braintree. Providing and updating clients cash flow forecast spreadsheets. Looking after clients finance inboxes and replying to any queries their customers may have. Bank reconciliations of payments. Adding invoices, bills, quotes & purchase orders for our clients. Completing manual journals for invoices. Supporting my manager with payroll for our clients. Training our clients on Xero. Attending meetings with clients to discuss their financials. Show less



Just Checking Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support & Operations Assistant

  • Feb 2017 - Mar 2020

  Man the customer support line by providing technical support and trouble shooting to professionals and families. Report writing for local authorities. Supporting other teams within the business. Chasing outcomes to help with renewals of the product. Supported manager with recruiting new staff. Maintaining office supplies. Helping with external events. Man the customer support line by providing technical support and trouble shooting to professionals and families. Report writing for local authorities. Supporting other teams within the business. Chasing outcomes to help with renewals of the product. Supported manager with recruiting new staff. Maintaining office supplies. Helping with external events.



Secure Trust Bank

• United Kingdom
• Banking
• 300 - 400 Employee

• Payout Advisor

  • Mar 2015 - Feb 2017

  Process loan applications, checking all relevant documentation is correct. Support other teams. Team leader cover. Following processes and policies in keeping the bank safe. Training new staff. Testing new systems. Process loan applications, checking all relevant documentation is correct. Support other teams. Team leader cover. Following processes and policies in keeping the bank safe. Training new staff. Testing new systems.



Fabulous

• United Kingdom
• Retail
• 1 - 100 Employee

• Retail Supervisor

  • Sep 2011 - Mar 2015

  Full responsibility in opening and closing the store. Handling customer queries/complaints. Supervising a team. Training new staff. Helping with events. Full responsibility in opening and closing the store. Handling customer queries/complaints. Supervising a team. Training new staff. Helping with events.



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Business Support

  • Oct 2005 - Sep 2011

  Cash office trained. Customer services. Supervising evacuations. Handling customers queries/complaints. Cash office trained. Customer services. Supervising evacuations. Handling customers queries/complaints.