Victoria Carney
Service Administrator at Izenda- Claim this Profile
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Bio
Credentials
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Catechist Certification- Youth Ministry
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Experience
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Izenda
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United States
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Software Development
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1 - 100 Employee
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Service Administrator
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Aug 2014 - Present
Act as Customer Success point of contact and liaison between new Integrating customers, project managers and Customer Success Manager; responsible for all initial client communications for support requests in customer ticketing system; assists with administration of Integration, General Support and Upgrade requests when applicable; monitor and organize Support & Integration queues as needed; conduct client audits of data in sales and support systems to ensure all information is correct and all support hours are logged and updated when purchased, used or paid; assist accounting department with sales system management as needed; assists both departmental and organizational areas in meeting and exceeding goals through training, policy explanation/implementation, and related activities. Show less
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Cracker Barrel
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United States
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Restaurants
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700 & Above Employee
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Associate Restaurant Manager
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Jan 2013 - Aug 2014
Supervised 100-120 employees. Ran all day-to-day shift operations, including all guest service, scheduling and payroll for employees, coordinating and giving information regarding and requesting benefits for employees; maintained health department and OSHA records and paperwork for employee and building safety, maintained employee files and business records. employee evaluations, promotions, hires and terminations; ordering and managing supplies, food cost and profit & loss statements; helped to plan and execute special occasions, holidays and team building events for the entire team. Show less
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Employee Training Coordinator
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Dec 2011 - Jan 2013
Worked as in-unit HR supervisor for all employees. Coordinated all training and onboarding processes for both new and existing employees as well as management, including legal compliance, policy changes, and registering and promoting benefits for employees. Helped set up and maintain office organizational systems and long term files, including employee personnel and medical files as well as long-term corporate files. Acted as liaison between hourly employees and managers. Assigned, tracked, and filed all employee evaluations in order to recommend promotions and terminations. Role-modeled coaching for improving key performance indicators. Led meetings and taught classes on best practices and coaching methods. Administered and coordinated all Employee Engagement Surveys and exit interviews Planned and executed special occasions, holidays and team building events for the entire team. Show less
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Retail Shift Leader
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Jul 2004 - Dec 2011
Handled day-to-day shift operations in the absence of a manager, including ordering, training, scheduling, and policy education; managed retail shift operations, including visuals, merchandising, profit & loss and coaching for performance improvement in sales. Led meetings and taught classes on best practices and coaching methods. Planned and executed special occasions, holidays and team building events for the entire team.
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Education
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2003 - 2010
Georgia State University
Bachelor of Arts (BA), Secondary History Education
Community
