Human Resources Business Partner

• Apr 2018 - Present

I was HRBP, advising on all areas of HR, engagement, learning and development as well as Change Management for all staff members in the Cocoa & SMS departments, comprising of approx. 400 staff. I am well versed in Ghana’s Labour Law, Human Resource Practices and Compliance Solutions. This role entailed:*Manage payroll and statutory contributions for over 600 employees, including the management of pay scales and benefits packages and collective bargaining agreements with the Union* Constantly Identify and retain key talent across the organisation, moving 30 Field Officer Trainees into substantive Field Officer Roles, and recognising skills in drivers moving them into mechanical roles* Led and reinforced performance management across the whole business which led to every staff member receiving an annual appraisal and a Job scorecard in 2019, a significant improvement from former years* Led on ways to improve/implement technology to facilitate efficiencies in business processes, thereby introducing the registering of all 170 Franchise Holders and their guarantors to eMPOWER.* Created structures built on organisational change capabilities and encouraged leaders to challenge the status quo* Always maintaining strong stakeholder relationships with regular dialogue managing expectations especially with non-commercial drivers who do not have English as their first language

Business Change Manager

• Apr 2017 - Apr 2018

I was responsible for defining the benefits, assessing progress towards realisation, and supporting directorates to achieve measured improvements by creating a link between the transformation programme and business operations* Ensured maximum improvements came to fruition in existing and new business operations using various projects groups to deliver their products into operational use for the leasehold and private sector leasing depts* Facilitated a number of workshops to gather requirements and processes for new CRM system with depts, income, former tenant arrears, private rented options and customer services* Embraced, championed, role-modelled and upheld culture, values and behaviours that drive the achievement of the organisation’s ambitions and goals* Challenged, provoked and coached service leaders on ways to successfully embed change and problem solve using design thinking principles to empower solutions*Stakeholder engagement in both a technical and non-technical manner, always tailoring appropriately for my audience* Regularly defined and tracked benefits e.g. Carried out option appraisal exercise to identify a system which delivered income automation saving £280k

Change Manager

• Aug 2016 - Apr 2017

Senior Neighbourhood Manager

• Apr 2014 - Aug 2016

Neighbourhood Manager

• Nov 2010 - Oct 2014

Leasehold Manager

• Apr 2005 - Nov 2010

Leasehold Management Officer

• Oct 2002 - Apr 2005