Experience

Smile Workshop
• United States
• Medical Practices
• 1 - 100 Employee
• Office Manager

  • Jan 2020 - Present

South Texas Dental
• United States
• Medical Practices
• 1 - 100 Employee
• Office Manager

  • Oct 2018 - Jan 2020

Ideal Dental
• Germany
• Wholesale
• Office Manager

  • Oct 2017 - Oct 2018


Familia Dental

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Business Office Manager

  • Feb 2017 - Jun 2017

  Create, establish and manage internal office protocols and procedures to ensure office efficiency Hire and train new office staff to respond to patients' needs and manage billing system Prepare Daily Deposit/Drop off at Bank Assist with Benifit Administration Greet and serve all patients as they arrive (or direct other staff to do same) Maintain the dental clinic\'s budget, general ledger and accounting systems Motivate office personal to server patients Insurance Verification- Collect copay at the time of service Assist patients with applying for credit and other financial assistance Provide the Dentist with administrative and practical support when asked Morning team meetings Patient distribution between all dentists in the office Process Improvement Ordering of all office supplies Weekly/Monthly expense reports Completed Payroll Company Sales Goals Operations Experience Staff Training Experience Team Building Show less



ConvergentUSA

• Business Consulting and Services
• 1 - 100 Employee

• OPERATION MANAGER

  • Jul 2007 - Mar 2016

  Responsible for ensuring that the relationship with both internal and external customers is managed effectively and that our customers receive the highest quality of customer service available. Direct call center operations as a liaison between clients, supervisors and call center employees. Performace management . Monitors SOP's. Abides by SLA. Insurance Verification Monthly exspence reports Provide effective feedback, coaching, training, professional development and corrective action plans. Recruiting and hiring of new hires. Measure staff performance and address the needs for immediate improvement. Complete staff Payroll/ Approve department payroll/Monitor PTO & Vaction time. Develop sales techniques for cutomer service representatives to drive renue growth. Coordinate interviewing, hiring and training of the representatives needed based on client volume. Monitor interactions between staff and inbound/outbound callers to ensure quality assurance standards are met. Perform quality checks, develop/review performance reports, identify areas of opportunity. Implement measures to improve performance levels and meet client specific objectives. Work directly with the clients to improve processes directly related to cash collections and patients/customer satisfaction. Faced -Pace Enviroment. Microsoft Suite. Process Improve Strategies Audit &a Accounting Client Service Show less



WIllow Creek

• Canada
• Retail

• Business Charge Manager

  • Mar 2005 - May 2007

  Maintain Policies Weekly/Monthly Exspense Reports Assist with Benifit Administration Prepare Daily Deposit and Drop off Training/evaluation of staff Co-manage employees Relations Complete staff payroll Complete staffing schedule Human Resource Assisted when needed in providing care for the patients Assist Administrator Process Improvement Strategies Staff Rentention Maintain Policies Weekly/Monthly Exspense Reports Assist with Benifit Administration Prepare Daily Deposit and Drop off Training/evaluation of staff Co-manage employees Relations Complete staff payroll Complete staffing schedule Human Resource Assisted when needed in providing care for the patients Assist Administrator Process Improvement Strategies Staff Rentention



Sharon Woods

• United States
• Medical Practices

• Social Counselor

  • Feb 2001 - Jan 2005

  Supervision of mentally at-risk patients in a residential setting Teaching and counseling patients when off task Perform Therapeutic holds Group counseling sessions 1:1 counseling sessions Rehabilitate to move back out into the community (employment & housing) Document critical inceident reports Quality Control Process Improvement Stategies Supervision of mentally at-risk patients in a residential setting Teaching and counseling patients when off task Perform Therapeutic holds Group counseling sessions 1:1 counseling sessions Rehabilitate to move back out into the community (employment & housing) Document critical inceident reports Quality Control Process Improvement Stategies