Existing Business Manager

• Jul 2021 - Present

My role as the Existing Business Manager is to lead our experienced team of Account Managers, Customer Service Reps and Business Analysts to service our valued existing clients and deliver on sales targets.My focus is two fold. Firstly - ensuring that we deliver at the highest possible standard our "Business as Usual" service offerings to our clients. Secondly it is to ensure the SDL team is taking out to our long term client partners all the new products and services SDL offers as our business evolution develops.

Senior Account Director

• Apr 2021 - Jul 2021

Offering full suite of solutions to meet every customer communications delivery need - Digital Asset Management - Content Creation - Omnichannel Delivery - Personalisation - Post on Demand- Communications Logistics

Client Services Manager - NSW

• Dec 2018 - Dec 2020

My role was to promote customer service throughout our IVE DDC team. Leading a team of 25 campaign managers, the goal is to keep the department running in an efficient and profitable manner (to keep bean counters happy) while also ensuring that our clients needs are not only met, but we are also striving to delight them on a daily basis. My role was to promote customer service throughout our IVE DDC team. Leading a team of 25 campaign managers, the goal is to keep the department running in an efficient and profitable manner (to keep bean counters happy) while also ensuring that our clients needs are not only met, but we are also striving to delight them on a daily basis.

Account Manager - Blue Star DIRECT

• Oct 2017 - Dec 2018

I work closely with many large blue chip organisations throughout Australia to assist them in the execution of both their direct and digital customer communication requirements including:- Multi-channel marketing campaigns- Email- Mail- SMS/MMS- Campaign Automation- Personalised Video - Response Management- Data Management- Digital/WebWith a passion for personalised communications that leverage data smarts, I work closely with my clients to add value and ensure that campaigns are executed to drive increased ROI, engagement and ensure maximum cost and time efficiencies. Working as part of a larger group offering I also have experience across print, web to print, logistics, promotional and display to offer my clients an end to end marketing service solution.

Account Manager

• Jul 2012 - Aug 2017

I worked with organizations to understand their needs and requirements around one to one communications. Worked to suggest and provide solutions which allowed them to increase customer satisfaction, increase customer intimacy and reduce overall costs.Helped customers to compose, format, personalise, and distribute content via managed workflows to support physical and electronic customer communications, services offered included: - Digital Asset Management- Content creation solutions- Internet based multichannel publishing products and services- Multichannel distribution (physical mail, email, SMS)- Desktop/Hybrid mail solutions- Mail processing and fulfilment services - Document Archive Services include API access into customers ERP systems.- As Access Partner of New Zealand Post offered suite of SDL Post productions and services.

Account Director

• Jul 2006 - Oct 2011