Experience

Poka Inc.

• Canada
• Software Development
• 100 - 200 Employee

• Customer Success Operations Manager

  • Nov 2022 - Present

• Customer Success Manager

  • Feb 2021 - Nov 2022



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Bilingual Customer Success Specialist

  • Jun 2019 - Jan 2021

• Bilingual Elevated Customer Support Representative

  • Feb 2019 - Jun 2019

  • Demonstrated customer obsession by building and maintaining relationship with our Quebec restaurant partners; independently resolved over 300 support tickets and lead to restored health to the French ticket queue. • Developing and strengthening relationships with McDonald’s Enterprise restaurants; resulted in resolving over 200 support tickets, including Order Accuracy and account support. • Worked closely with Restaurant Operations team to position myself as escalated support point of contact to McDonald’s franchisee and corporate contacts. • Identified opportunities and communicated directly with Enterprise account POCs about menu optimization. Show less



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jun 2014 - Feb 2016

  • Offered customers assistance in locating store merchandise and accurately processes sales transactions.• Ensured the storefront looks presentable, compelling, and aesthetically pleasing to customers.

• Area Recruitment Support

  • Apr 2015 - Dec 2015

  • Screened applications, arranged and conducted in-store interviews for locations with substantial hiring needs in Ontario and Manitoba; Conducted regular phone calls with management to discuss up-to-date needs. • Assisted in on-boarding and training of new employees in stores. • Created and published targeted job ad campaigns on hm.com, shopping mall websites, educational institutions, and job boards in order to increase applicant numbers.



ALDO Group

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2012 - Jun 2014

  • Ensured courteous and helpful customer service throughout the store. • Ensured quality, value and style of products, such as fit, fabric, price and shrinkage information is communicated properly to the customers. • Maintained and exceeded sales quotas as well as proactively ordered new apparel items online based on customer need. • Handled cash and POS system. • Ensured courteous and helpful customer service throughout the store. • Ensured quality, value and style of products, such as fit, fabric, price and shrinkage information is communicated properly to the customers. • Maintained and exceeded sales quotas as well as proactively ordered new apparel items online based on customer need. • Handled cash and POS system.



Grand & Toy

• Canada
• Business Consulting and Services
• 400 - 500 Employee

• Digital Marketing Intern

  • May 2013 - Jan 2014

  • Supported OfficeMaxCanada with the testing and launch of a new search engine/online merchandising platform. • Analyzed and recommended areas of improvement based on customer behavior on Grand & Toy dot com. • Analyzed and documented new website functionality and coordinated/documented test results and was responsible for end-to-end tracking of any issues found. • Supported OfficeMaxCanada with the testing and launch of a new search engine/online merchandising platform. • Analyzed and recommended areas of improvement based on customer behavior on Grand & Toy dot com. • Analyzed and documented new website functionality and coordinated/documented test results and was responsible for end-to-end tracking of any issues found.