Victoria Morgan
Senior Manager, Member Experience at The Josh Bersin Company- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Workhuman Certified Professional
WorkhumanFeb, 2021- Nov, 2024 -
Associate Professional in Human Resources (aPHR)
HRCISep, 2019- Nov, 2024 -
Personal Training License
NFPTOct, 2019- Nov, 2024
Experience
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The Josh Bersin Company
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United States
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Human Resources Services
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1 - 100 Employee
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Senior Manager, Member Experience
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Mar 2023 - Present
*Manage a book of business that consists of member organizations who purchased a JBC corporate membership*Onboard new clients; Strategize utilization for advisory sessions; Curate relevant research based on client need; Recruit participants for Big Reset and other networking opportunities *Project manage our Irresistible Conference in partnership with USC in Los Angeles*Aid in structure development of the conference (build out session types; identify relevant content with JBC research team); Organize internal teams for keynote/speaker recruitment; Work with USC to plan post-conference receptions*Partner with Cvent on website design & app integration*Co-lead Big Reset Initiative - Four 5-week sprints per year; focus groups with senior HR professionals focused on jointly solving problems*Hire & onboard graduate students as fellows to support Big Reset
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Fellow
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Oct 2020 - Present
● Serve as project manager for Big Reset Sprint, which is a research initiative that aims to capture the before, during and after of the current COVID-19 pandemic through focus groups with senior HR leaders globally. Act as liaison between senior HR leadership experts and JBA research team, moderate weekly internal sessions and aid in presentation material development, and review data findings from interview sessions ● Conduct primary research with key HR leadership experts from various industry leading companies who influence the following sectors: Human Centered Leadership, Diversity & Belonging, Future of Employee Experience; Organization Redesign; Hospitality & Lodging; Organization Redesign● Synthesize and present data from primary and secondary research to share successful initiatives with organizations globally● Author content for 2021 Wellbeing Market and Trends report. This publication focused on capturing the existing companies in industry, as well as what differentiates them. It included in-depth case studies on some of the larger and more tenured companies, highlighting success factors and mission-driven vision. This report was published to capture the boom in companies entering the Wellbeing Market in response to the COVID-19 pandemic and hopes to emphasize the importance of employee well-being within the workplace. It also suggests how other institutions can utilize data to drive an increasingly employee-centric culture as they navigate at return to work.
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Member Success Manager
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Jun 2021 - Mar 2023
•Onboard and serve as relationship manager for new corporate members; Engage with company contacts to ensure member usage lines up with member needs; Ensure members renew and upgrade as needed•Work with members to setup rollout, including highlighting new and relevant research and tools •Run analytics on member usage and present findings, including areas of underutilization back to greater team•Run and schedule capability assessments for members and present findings •Learn member companies HR strategies and create custom learning journeys •Provide product training to members
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Worksite Wellness Council of Massachusetts
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Marketing and Communications Associate
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Apr 2020 - Present
● Compose promotional communications across channels for upcoming events, webinars and newsletters ● Assist in creation of promotional materials to increase attendance at first virtual conference in 2021; Capture content of conference to share with organization members who were unable to attend ● Perform secondary research on various worksite wellness topics, such as: remote work, burnout, mental health, self-care, working parents, benefits enrollment, virtual volunteering, employee engagement without incentives, health and holiday stress, the COVID-19 vaccine,etc.
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Tufts University
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United States
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Higher Education
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700 & Above Employee
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Primary Investigator
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May 2019 - Apr 2020
● Independent study “Work Better, Live Better” focused on psychological well-being in the workplace; Goal of highlighting need for change within workplaces surrounding employee health and culture ● Performed secondary literature review surrounding flexible working arrangements 9FWAs) and psychological health ● Performed primary research with technology industry employees and analyzed data to understand most pressing stressful issues in the workplace ● Produced “Well-Being in the Workplace” written report, which focused on identifying contradicting policies and culture and offering solutions for companies to ensure employee health and psychological well-being ● Created recruitment tool for use by first time researchers “Recruitment: What to know and when to change paths”
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Cambridge Athletic Club
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Personal Trainer
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2017 - 2018
-Trained clients part-time during graduate school -Discussed and set personal goals with each individual -Trained clients part-time during graduate school -Discussed and set personal goals with each individual
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Class Instructor
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2017 - 2018
-Taught after-school cooking classes to kindergarten-4th grade students -Focused on introducing new healthy foods -Taught after-school cooking classes to kindergarten-4th grade students -Focused on introducing new healthy foods
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Professional Intern
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2017 - 2018
-Developed healthy recipes for various sources, including nutritional breakdown -Assisted with career transition; Aided in logo design and implementation of new website -Contributed to monthly blog posts; Conducted literature review -Developed healthy recipes for various sources, including nutritional breakdown -Assisted with career transition; Aided in logo design and implementation of new website -Contributed to monthly blog posts; Conducted literature review
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Amazon
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United States
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Software Development
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700 & Above Employee
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Area Manager
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Jul 2015 - Apr 2016
-Managed 80-90 associates on a night shift in the pack process of a fulfillment center; 140 associates during peak season -Planned labor usage for shift based on forecast of customer order volume; made hourly adjustments to staffing to match available work -Delivered feedback to associates based on pack rate -Developed team to manage expected output increase of peak season through adapting labor assignments and training -Part of record-breaking RIC1 team for most units shipped in a single day during peak 2015
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The Bastiat Society
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Charleston, SC
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Marketing Intern
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Sep 2014 - May 2015
-Aided in re-branding of the non-profit company -Created fresh and relevant marketing materials to send to investors and current members -Re-designed a more easily navigated website -Help Charleston chapter with the creation and carrying out of their monthly seminars offered to the public -Aided in re-branding of the non-profit company -Created fresh and relevant marketing materials to send to investors and current members -Re-designed a more easily navigated website -Help Charleston chapter with the creation and carrying out of their monthly seminars offered to the public
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King Street Cookies
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Charleston, SC
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Baker
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Jan 2013 - May 2014
-Worked the early morning baking shift here before my morning classes. -Worked the early morning baking shift here before my morning classes.
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Devil's Food
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Ocean Grove, NJ
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Baker
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Jun 2013 - Sep 2013
-Managed bakery -Multi-task with baking and day to day operation -Managed bakery -Multi-task with baking and day to day operation
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Product Specialist
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2012 - 2013
-Be a knowledge expert on display models -Capture information on interested parties -Specific events worked: New Jersey Devils hockey games; Pink Party at the DC Cherry Blossom Festival; Taste of the Upper West Side in NYC -Be a knowledge expert on display models -Capture information on interested parties -Specific events worked: New Jersey Devils hockey games; Pink Party at the DC Cherry Blossom Festival; Taste of the Upper West Side in NYC
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Education
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2018 - 2020
The Gerald J. and Dorothy R. Friedman School of Nutrition Science and Policy at Tufts University
Master's degree, Nutrition Intervention, Communication and Behavior Change -
2013 - 2015
College of Charleston
Bachelor's Degree, Marketing -
2010 - 2012
Vassar College
Psychology and Anthropology, Freshman- Sophomore Year -
2007 - 2010
The Pingry School
High School
Community
