Victoria Adamo-Tankersley

Customer Service Team Lead at Human Solution
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Contact Information
us****@****om
(386) 825-5501
Location
Leander, Texas, United States, US

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Bio

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Credentials

  • Google Cloud Digital Leader Training Specialization
    Coursera
    Jun, 2022
    - Nov, 2024
  • Google Data Analytics Certificate
    Coursera
    May, 2022
    - Nov, 2024
  • Hiring Practices
    Coursera
  • People Analytics
    Coursera
  • Real Estate Appraiser Trainee
    Champions School of Real Estate

Experience

  • Human Solution
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Customer Service Team Lead
      • Jan 2023 - Present

      Helps run weekly group meetings which touch on updates in our processes and procedures for the sales departmentAnswers incoming staff questions regarding new products Trains incoming employees in the software system, NetSuite, Big Commerce, LiveChat, and VonageSkilled in de-escalation of employee conflicts while finding a more efficient method for completing tasks and keeping customers happyWorks with customer billing and product returnsHelps manage a team of customer service reps totaling 6Part of a group of 6 people who run the Amazon customer service group for Uplift Desk customersTop 9 out of 25 individuals in the customer service teamOnly senior customer team member in a group of 25 representatives. Show less

    • Senior Sales & Customer Service Representative
      • Nov 2021 - Jan 2023

      Preformed team lead tasks in my departmentAssisted newer representatives in their knowledge of company procedures and product knowledgeTrains incoming employees in the software system NetSuite, Big Commerce, LiveChat, and VonageSent outbound marketing emails to past clients to encouraging them to be repeat customers with our productsManaged the team when the team manager was awayCold called leads and past clients to market our products and services

    • Customer Service Representative/Sales Representative
      • Jun 2020 - Nov 2021

      Quickly learned the new procedures and product details of our new line of products including standing desks Was top 15 out of 20 workers in monthly sales quotas and performanceCame up with solutions to unique problems by collecting data about the issues of our products from our customer care team

  • Enterprise
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Management Trainee
      • Jun 2019 - Jun 2020

      Managed the store when the General Manager was unavailable Set up rental pick up appointments Conducted daily inspections of vehicle inventory Trained incoming new hires on how to use the company run operating systems and how to up sell the additional protections Kept in contact with insurance companies to set up bill-tos for customers and called the insurance to extend bill-tos so the customers were not charged for their rentals while their personal vehicles were in the shop Worked in a DOS system Show less

  • DriveShopUSA
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Marketing Lead
      • Mar 2018 - Mar 2019

      Trained New Hires on product knowledge Hired individuals as marketing associates in store Worked directly with the director of marketing Trained New Hires on product knowledge Hired individuals as marketing associates in store Worked directly with the director of marketing

  • H-E-B
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Trainer
      • Jan 2017 - Mar 2018

      Trained new cashiers on how to make sure the provided top customer service was up to company standards Ran the store floor for breaks and led customers to lanes Point of Sale Trained new cashiers on how to make sure the provided top customer service was up to company standards Ran the store floor for breaks and led customers to lanes Point of Sale

  • Eye Level Learning
    • United States
    • Education Administration Programs
    • 400 - 500 Employee
    • Student Tutor
      • Aug 2016 - Sep 2017

      Tutored in pre-k to 5th grade students in English and Mathematics Marketed the store to the local schools though the outreach team Kept up to date records on student performance Tutored in pre-k to 5th grade students in English and Mathematics Marketed the store to the local schools though the outreach team Kept up to date records on student performance

Education

  • The University of Texas at Austin
    Bachelor's degree, Human Dimensions of Organizations & Business Administration
    2016 - 2019
  • Austin Community College
    Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
    2013 - 2017
  • Austin Community College
    Associate's degree, Accounting
    2023 - 2026

Community

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