General Manager

• Feb 2021 - Present

Food and Beverage Manager

• Apr 2017 - Jul 2018

While at this location, I oversaw the daily operations of the eight separate food locations around the park. I was part of the team that opened the first alcohol-based location at the Zoo, and trained the staff for that location. I was also responsible for the alcohol ordering for the stand. While here, I also created the schedule for 100+ employees, and completed park inventory monthly. While at this location, I oversaw the daily operations of the eight separate food locations around the park. I was part of the team that opened the first alcohol-based location at the Zoo, and trained the staff for that location. I was also responsible for the alcohol ordering for the stand. While here, I also created the schedule for 100+ employees, and completed park inventory monthly.

Shift Lead

• Nov 2013 - Jul 2017

While at this location, I was a shift lead. I interacted with every customer that entered the establishment, and ensured they had a wonderful guest experience. It was my responsibility to open and close the restaurant, manage the employees, and handle all customer issues. I was also proficient in the POS system employed by this store, as well as the computer programs used for scheduling and keeping records. I was required to multitask constantly, and remain organized while conversing with… Show more While at this location, I was a shift lead. I interacted with every customer that entered the establishment, and ensured they had a wonderful guest experience. It was my responsibility to open and close the restaurant, manage the employees, and handle all customer issues. I was also proficient in the POS system employed by this store, as well as the computer programs used for scheduling and keeping records. I was required to multitask constantly, and remain organized while conversing with guests and ensuring proper service. When I wasn't working a management shift, I often picked up serving and bartending shifts as well. Show less While at this location, I was a shift lead. I interacted with every customer that entered the establishment, and ensured they had a wonderful guest experience. It was my responsibility to open and close the restaurant, manage the employees, and handle all customer issues. I was also proficient in the POS system employed by this store, as well as the computer programs used for scheduling and keeping records. I was required to multitask constantly, and remain organized while conversing with… Show more While at this location, I was a shift lead. I interacted with every customer that entered the establishment, and ensured they had a wonderful guest experience. It was my responsibility to open and close the restaurant, manage the employees, and handle all customer issues. I was also proficient in the POS system employed by this store, as well as the computer programs used for scheduling and keeping records. I was required to multitask constantly, and remain organized while conversing with guests and ensuring proper service. When I wasn't working a management shift, I often picked up serving and bartending shifts as well. Show less