Experience

Fragrance Outlet

• Store Manager

  • Apr 2018 - Present

  Orlando, Florida, United States



SWAROVSKI

• Inside Sales Ambassador

  • Aug 2016 - May 2018

  Honolulu Hawaii



CarrerCompUSA by TigerDirect

• Business Development Manager

  • Aug 2007 - May 2015

  Ensure Business to Business at CompUSA delivers on our customer promise as the destination technology products and solutions. Analyze store performance indicators against company goals and lead direct reports to develop plans to improve the business in partnership with District and Region Leadership. Be accountable for revenue, margin, and net operating profit across all channels including P&L analysis for B2B and action planning. • Maintain labor management, brand and merchandising… Show more Ensure Business to Business at CompUSA delivers on our customer promise as the destination technology products and solutions. Analyze store performance indicators against company goals and lead direct reports to develop plans to improve the business in partnership with District and Region Leadership. Be accountable for revenue, margin, and net operating profit across all channels including P&L analysis for B2B and action planning. • Maintain labor management, brand and merchandising standards, and inventory integrity. • Manage partnerships and 3rd party programs to ensure seamless experience for customers. • Motivate and inspire the team to perform to their full potential and rally around the company mission, vision, and values. • Conduct regular store meetings, attend District/Territory meetings, and participate in special projects / initiatives as assigned. • Be an active participant in the community as a role model representing the CompUSA business to business channel and Brand. • Maintain and grow account base through proper balance of maintenance and prospecting phone calls. • Renew relationships with past buyers to drive future business. • Call “warm sales leads” to build relationships with new clients. • Work with clients to understand their business issues and provide solutions that meet their needs. (Consultative selling). • Present promotions and special offers. • Price products as per Tiger Directs pricing policy, offering discounts within agreed limits. Show less



Econotintas & Computer Box

• Business Manager

  • Dec 2007 - Jul 2008

  Calle Andalucia Guaynabo PR. • Monitor the progress of account development. • Achieve up-sell/cross-sell targets to enhance average order value. • Handle, as appropriate, issues pertaining to your customer list. • Follow-up customer’s requests for assistance, literature, price quotes, etc., to establish a high level of service orientation. • Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs. • Maintain designated average of outbound calls per… Show more • Monitor the progress of account development. • Achieve up-sell/cross-sell targets to enhance average order value. • Handle, as appropriate, issues pertaining to your customer list. • Follow-up customer’s requests for assistance, literature, price quotes, etc., to establish a high level of service orientation. • Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs. • Maintain designated average of outbound calls per day. • Achieve biweekly and quarterly goals. • Attend ongoing training for product knowledge, MACS system and sales techniques. • Is responsible for providing the coordination and implementation of promotional strategies through sales associates to penetrate local computer, laptop, television, and software market. Show less



CompUSA

• B2B Account Executive

  • Jan 2004 - Jan 2007

  Ave. 65 Infanteria los Colobos Carolina Puerto Rico • Handle, as appropriate, issues pertaining to your customer list. • Follow-up customer’s requests for assistance, literature, price quotes, etc., to establish a high level of service orientation. • Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs. • Maintain designated average of outbound calls per day. • Achieve biweekly and quarterly goals. • Attend ongoing training for product knowledge, MACS system and sales… Show more • Handle, as appropriate, issues pertaining to your customer list. • Follow-up customer’s requests for assistance, literature, price quotes, etc., to establish a high level of service orientation. • Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs. • Maintain designated average of outbound calls per day. • Achieve biweekly and quarterly goals. • Attend ongoing training for product knowledge, MACS system and sales techniques. • Is responsible for providing the coordination and implementation of promotional strategies through sales associates to penetrate local computer, laptop, television, and software market. • Work with Clients to determine needs and give solutions. • Support sales reps in opening new accounts and upgrading existing service. • Quickly and effectively solve customer challenges. • Expanded sales to include mass market accounts. • Will assist in the resolution of routine customer questions/problems with the company, products and services. Performs a variety of duties related to sales, retention and customer service in accordance with company policies and procedures • Work with 10 sales professionals covering the south of PR and responsible for more than 200 + individual and corporate accounts. • Support sales reps in opening new accounts and upgrading existing service. • Quickly and effectively solve customer challenges. • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and Commercial sales Show less