Experience

The Bank of East Asia, Limited (BEA)

• Hong Kong
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Nov 2016 - Present

  * Led successful digitalization transformation, mobile banking App revamp, enabling regulatory technology for bank-wide governance projects and Fintech initiatives * Transformed the Account Opening process, achieving a significant $5M CAD annual staff cost saving and reducing customer journey processing time by 20% * Generated an impressive annual revenue of $20M CAD through the implementation of DevOps practices, advanced identity verification technology, and an Open API framework * Implemented Artificial Intelligent technology in sales surveillance, effectively identifying potential mis-selling behavior and complaints, thus mitigating financial loss and reputational risks * Led the bank-wide IBOR Reform programme across 7 countries, positioning the bank as an early adopter in launching products based on Alternate Reference Rate (ARR) Show less



Lenovo PCCW Solutions

• Hong Kong
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Vice President

  • Sep 2013 - Oct 2016

  * Established a profitable business unit, productizing and reselling solutions across multiple sectors (Telecom, Retail, Banking, Insurance, Government and Utility) * Spearheaded Digital Platform establishment and delivered annual portfolios worth $10M CAD, consistently meeting client satisfaction, scope, budget, timeline, and quality commitments for * Implemented Adobe Experience Manager (AEM) for West Kowloon Cultural District Authority, enabling a robust digital platform for their website and digital assets Show less



The Hong Kong Jockey Club

• Non-profit Organizations
• 700 & Above Employee

• IT Project Manager

  • Sep 2011 - May 2013

  * Implemented Apple iOS & Google Android mobile app for a $50 billion CAD betting business, revolutionizing betting accessibility * Led cross-functional transformations, managing executive relationships, and expanding services to two million customers with 10,000 transactions per second across diverse offerings like Horse Racing, Football, and Lottery. * Received Gold Award from an ICT association for groundbreaking application of technologies, reshaping consumer behavior * Implemented Apple iOS & Google Android mobile app for a $50 billion CAD betting business, revolutionizing betting accessibility * Led cross-functional transformations, managing executive relationships, and expanding services to two million customers with 10,000 transactions per second across diverse offerings like Horse Racing, Football, and Lottery. * Received Gold Award from an ICT association for groundbreaking application of technologies, reshaping consumer behavior



Lenovo PCCW Solutions

• Hong Kong
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Manager

  • Apr 1998 - Sep 2011

  * Managed a team of 4 project managers and 50 application developers, supporting Sales with tender responses, delivering substantial IT infrastructure and application projects including a $20M CAD project for Hong Kong Government * Reengineered complex workflows for Fire Services and Immigration Department * Pioneered effective development methodologies and customer experience practices, training project managers on adopting these practices * Managed a team of 4 project managers and 50 application developers, supporting Sales with tender responses, delivering substantial IT infrastructure and application projects including a $20M CAD project for Hong Kong Government * Reengineered complex workflows for Fire Services and Immigration Department * Pioneered effective development methodologies and customer experience practices, training project managers on adopting these practices



Teledata Limited

• Hong Kong SAR

• Application Engineer

  • Jun 1995 - Apr 1998

  * Prepared tender responses, conducted demonstrations, and delivered solutions for voice-related products including Call Center, PABX, IVRS, Computer Telephony Integration, and more * Prepared tender responses, conducted demonstrations, and delivered solutions for voice-related products including Call Center, PABX, IVRS, Computer Telephony Integration, and more