EHR Trainer

• Nov 2020 - Present

Consulting Provider Solutions Specialist

• Jan 2019 - Apr 2020

Implementation Analyst

• Sep 2018 - Dec 2018

Practice Integration Specialist

• Jun 2017 - Mar 2018

*CONTRACT*• Traveled to client sites of various sizes (5 to 50 + staff) and trained staff one-on-one or in small group settings in the areas of eClinicalWorks V10/10e Practice Management and Clinical Operations.• Provided support and troubleshooting of OB/GYN workflow implementation weekly using eClinicalworks V10/10e.• Provided post Go-live support during site follow-ups.• Handled duplicate patient incidents within UnityBPO ticket system. • Merged… *CONTRACT*• Traveled to client sites of various sizes (5 to 50 + staff) and trained staff one-on-one or in small group settings in the areas of eClinicalWorks V10/10e Practice Management and Clinical Operations.• Provided support and troubleshooting of OB/GYN workflow implementation weekly using eClinicalworks V10/10e.• Provided post Go-live support during site follow-ups.• Handled duplicate patient incidents within UnityBPO ticket system. • Merged duplicate patients in eCW when reported by client in Unity and after extensive research was completed Show more Show less

Practice Consultant

• Mar 2016 - May 2017

My responsibilities included:•Currently working with the Pediatric Physicians' Organization at Children's (PPOC) as an IT Consultant for their eCW support• Assisting practices in attaining stages (Stage 1 & modified Stage 2) of Meaningful Use• Recommending best practices (with respect to EHR functionalities, clinical workflows, and documentation)• Provide EMR training to new physicians and nurses to facilitate achievement of clinical measures and preventative care• Establish… My responsibilities included:•Currently working with the Pediatric Physicians' Organization at Children's (PPOC) as an IT Consultant for their eCW support• Assisting practices in attaining stages (Stage 1 & modified Stage 2) of Meaningful Use• Recommending best practices (with respect to EHR functionalities, clinical workflows, and documentation)• Provide EMR training to new physicians and nurses to facilitate achievement of clinical measures and preventative care• Establish and manage strong interpersonal relationships with physician offices Show more Show less

Business Analyst

• Nov 2015 - Mar 2016

Enterprise Implementation Specialist

• Mar 2014 - Nov 2015

Software Training Specialist/RCM

• Mar 2013 - Apr 2014

IT Data Analyst /Crystal Report Writer

• Jan 2010 - Dec 2012

• Develop detailed clinical reports and monitoring tools for chronic care work group clinicians.• Use Electronic Medical Record (EMR) Software Workflows and how it relates to data definitions and reporting.• Provided management and support staff with the appropriate data required for reporting compliance and adherence to Meaningful Use Standards by possibly editing/updating existing Centricity Crystal reports and/or by creating new reports through SQL Server and Reporting… • Develop detailed clinical reports and monitoring tools for chronic care work group clinicians.• Use Electronic Medical Record (EMR) Software Workflows and how it relates to data definitions and reporting.• Provided management and support staff with the appropriate data required for reporting compliance and adherence to Meaningful Use Standards by possibly editing/updating existing Centricity Crystal reports and/or by creating new reports through SQL Server and Reporting Services.• Initiated and documented policies and procedures for IT department for the purpose of workflow control, preventing and mitigating risk exposure and potential auditing.• Developed maps and flowcharts of current and future workflow processes.• Worked closely with end-users to gather report requirements, ensure proper testing and validation.• Collaborated with multiple departments, Quality Assurance team, Case managers to generate reports.• Trained end-users (doctors, clinical, and administrative staff) on the EMR software and ancillary functionalities. • Corresponded effectively with 3rd party vendors to resolve Software issues. Show more Show less

IT Specialist

• Jan 2010 - Jun 2012

• Resolve IT client issues; Hardware, Software, Networking, Antivirus• Build, provision, configure and deploy client PCs • Inventory Management, assisted in maintaining the IT physical asset inventory• Assisted in maintaining security in an IT environment that employs sensitive student data• Mange IT projects as directed by the Associate Register ; forms, replace, inventory

Security Systems Analyst

• Jan 2008 - Dec 2009

• Monitored and protected security systems including employees, partners, products, and facilities• Responded to emergency help line to assist employees with product vaccines and technologies• Assisted the employees by looking up needed sensitive information

Application Support Specialist

• Aug 2005 - Aug 2007

• Provided support in troubleshooting, identifying and resolving software related problems to the client’s satisfaction within established time frame.• Ensured coordination and responsive follow-up to client needs and requirements, interfacing with the appropriate NeoXam departments and colleagues as needed.• Identified, tested, recreated, resolved and/or escalated problems, report trends, and review product documentation. • Administered the support team more effective… • Provided support in troubleshooting, identifying and resolving software related problems to the client’s satisfaction within established time frame.• Ensured coordination and responsive follow-up to client needs and requirements, interfacing with the appropriate NeoXam departments and colleagues as needed.• Identified, tested, recreated, resolved and/or escalated problems, report trends, and review product documentation. • Administered the support team more effective by creating training materials, generating technical notes, and developing problem isolation tools. Show more Show less