Data Storage Engineer

• Aug 2019 - Present

Sr Advisor, Field Support

• Jun 2016 - Aug 2019

Storage Systems Architect

• Dec 2014 - Jun 2016

Data Storage Team Lead/Engineer

• Mar 2014 - Dec 2014

WORK EXPERIENCE: March 2014- Present IMTS Crystal City, VA Storage & Backup Engineer • Monitor the EMC Clariion CX-4 960 & 480 & VNX SAN’s daily to verify there are no faults on multiple Networks. • Creates Raid Groups, Storage Groups and LUN’s for file, application and database Servers. • Assist with the purchase, implementation, installation, configuration and design of our VNX 7500 SAN array. • Monitor and replace bad hard drives, power supplies, LCC cards and cables on all Storage Devices. • Use Celerra NAS NS500 and VG2 to grant users and servers access to NFS and CIFS file systems. • Use Cisco Fabric Manager to zone by worldwide name. The worldwide name is then used to zone to different devices to establish connection on the Switch. • Use Cisco Device Manager GUI to verify whether ports are active on the switch. • Use Networker & VERITAS Net Backup to manage which Servers to back up on multiple networks and monitor them. • Do file and file folder restores using VERITAS Netback up for users that accidentally delete them. • Provide Storage Reports to analyze and data spikes and future storage forecasting using the Celerra report Wizard.

Data Storage & Backup Engineer

• Aug 2012 - Mar 2014

• Monitor the EMC Clariion CX-4 960 & 480 & VNX SAN’s daily to verify there are no faults on multiple Networks. • Creates Raid Groups, Storage Groups and LUN’s for file, application and database Servers. • Assist with the purchase, implementation, installation, configuration and design of our VNX 7500 SAN array. • Monitor and replace bad hard drives, power supplies, LCC cards and cables on all Storage Devices. • Use Celerra NAS NS500 and VG2 to grant users and servers access to NFS and CIFS file systems. • Use Cisco Fabric Manager to zone by worldwide name. The worldwide name is then used to zone to different devices to establish connection on the Switch. • Use Cisco Device Manager GUI to verify whether ports are active on the switch. • Use Networker & VERITAS NetBackup to manage which Servers to back up on multiple networks and monitor them. • Do file and file folder restores using VERITAS NetBackup for users that accidentally delete them. • Provide Storage Reports to analyze and data spikes and future storage forecasting using the Celerra report Wizard.

IT Specialist

• Aug 2010 - Jul 2011

• Image and Re-imaging user’s desktops using Symantec Norton Ghosting software. • Join workstations to the Domain while making sure all software & updates are delivered. • Configure hardware components (printers and desktops) for LAN and local use. • Update Microsoft Security Definitions for Microsoft Forefront Client. • Create, maintain and set permissions to user Accounts using Active Directory and DRA. • Install computer hardware components such as hard drives, memory and network cards. • Provide Asset Management for all CPU’s, Printers & Office supplies. • Create, monitor and close problem tickets using Service Center for our Secure Network. • Utilize Enterprise Management for creating, closing tickets and monitoring all Networks. • Does Manual Software installations and drivers to workstations. • Setup VTC’s, conference calls & presentations for Unclassified & Secret & Top Secret Networks.

SR Helpdesk Technician

• Aug 2008 - Sep 2010

Provide Tier 1 and Tier 2 support for over 30,000 users on all desktop applications.Administer thousands of user's accounts by creating, maintaining, setting permissions, and troubleshooting profiles and file servers issues.Experience with Remote Access Service tools including Microsoft System Management Service, Netops, SMS, and secure ID logons.Analyze performance issues on windows 2000/XP/NT Operating Systems.Provide troubleshooting for various printer brands including, HP LaserJet, Lexmark, Cannon, and Xerox.Gather and analyze data from user's to find the solution and provide that information to upper management and tier 3 support.

Senior Help Desk Technician

• Aug 2008 - Sep 2010

Provide Tier 1 and Tier 2 support for over 30,000 users on all desktop applications.Administer thousands of user's accounts by creating, maintaining, setting permissions, and troubleshooting profiles and file servers issues.Experience with Remote Access Service tools including Microsoft System Management Service, Netops, SMS, and secure ID logons.Analyze performance issues on windows 2000/XP/NT Operating Systems.Provide troubleshooting for various printer brands including, HP LaserJet, Lexmark, Cannon, and Xerox.Gather and analyze data from user's to find the solution and provide that information to upper management and tier 3 support.

Helpdesk

• Dec 2009 - Jan 2010

• Operated as the Central point of contact for customers inside & outside of NGA providing Tier 1 & 2 technical support for windows, Citrix, Linux & UNIX systems. • Created problem tickets and Change request tickets using the Remedy ticketing system. • Responded to telephone calls on open & secure ACD along with monitoring the Enterprise Service Center Email Group that user’s use to report problems without calling. • Worked email Queue from the Enterprise Service Center Group on days assigned to resolve or create problem/change request tickets and route them to their proper Assignment Groups. • Created, maintain, deleted, and set permissions on Accounts for internal & external user’s using Active Directory. • Assisted customers over the phone with troubleshooting network printers, assisted with printer mapping, repair software, and install printer drivers for all 4 major Networks. • Used SMS remote access tool to troubleshooting, software install, importing/exporting PKI Certificates, Outlook configuration, profile issues on standard/ production systems for first call resolution or gathering information needed to escalate tickets to tier 3 & 4 support.

Help Desk Technician

• May 2008 - Aug 2008

• Provided Tier 1 and Tier 2 support for over 30,000 users on all desktop applications. • Administered thousands of user’s accounts by creating, maintaining, setting permissions, and troubleshooting profiles and file servers issues. • Assisted users with Remote Access Service tools including Microsoft System Management Service, Netops, SMS, and secure ID logons. • Analyzed performance issues on windows 2000/XP/NT Operating Systems. • Provided troubleshooting for various printer brands including, HP LaserJet, Lexmark, Cannon, and Xerox. • Gathered and analyzed data from user’s to find the solution and provide that information to upper management and tier 3 supports.

Consultant

• May 2007 - May 2008

Provided systems technical support, installation, maintenance, and troubleshooting of Windows workstations and performed basic printer repair problems. Coordinated travel arrangements, training set-up, meeting agendas, and logistical support for conferences and special events. Provided support to Analysts and Unit Chiefs with regards to file management, document preparation, and review of correspondence. Received, processed, and distributed incoming and outgoing government official mail. Screened documents, forms, and letters addressed or routed to various offices for proper format and assembled in accordance with appropriate regulations. Coordinated and processed time and attendance for the Operational Support Section. Provided support for managing and procuring departmental supplies and equipment. Performed database searches for incoming files and send them to the appropriate authority. I was responsible for Uploading documents, files, electronic communications, training and briefings, training, financial statements, and policies into the databases then serialize all documents and file accordingly.

General Mail Clerk II

• May 2001 - May 2007

Created, identified, and acknowledge trouble tickets. Followed up with customers on the resolution of request to access the quality of service delivered. Received, processed, and distributed incoming and outgoing government official mail and packages throughout various offices in Office of Justice Programs. Screened documents, forms, and letters addressed or routed to various offices for proper format and assembled in accordance with appropriate regulations. Assisted in overseeing Office of Justice Programs file system, by conducting searches and other follow up actions on delayed shipments. Examining file materials to identify primary subject matter and assign proper classification. Maintaining appropriate records and/ or logs for tracking and reconciliation purposes. Managed and supported office communications (telephones, facsimiles, and emails) with regards to procurement request for government employees. Coordinated transportation request for top Office of Justice Programs executive officials. Provided support for facility and building moves, inventory request, and surplus pickups.

Telemarketer

• Nov 2000 - May 2001

Provided customer support for a high volume telemarketing call center. Contacted prospective and current MCI customers about new services being offered and their account status. Provided support for customer inquires, trouble shooting problems, and enrollment concerns. Maintained database for over 5 million customer's accounts. Provided customer support for a high volume telemarketing call center. Contacted prospective and current MCI customers about new services being offered and their account status. Provided support for customer inquires, trouble shooting problems, and enrollment concerns. Maintained database for over 5 million customer's accounts.

Office Automation Clerk

• Mar 2000 - Nov 2000

Provided support for procuring all departmental supplies and equipment. Processed invoices and payments of all approved order request. Coordinated staff meeting schedules, agendas, and logistical support for conferences including managing registration. Compiled data and maintained database(s) and spreadsheets of all equipment review and fabricator data. Prepared completed equipment review reports for distribution. Provided support for procuring all departmental supplies and equipment. Processed invoices and payments of all approved order request. Coordinated staff meeting schedules, agendas, and logistical support for conferences including managing registration. Compiled data and maintained database(s) and spreadsheets of all equipment review and fabricator data. Prepared completed equipment review reports for distribution.

Computer Analyst

• Jan 1999 - Dec 1999

Provided systems technical support, installation, maintenance, and troubleshooting of Windows workstations and performed basic printer repair problems. Create, configure, and troubleshoot user's profile for Microsoft Outlook Corrected basic problems with e-mail by mapping to particular drive or folder and fixing the error. Created, identified, and acknowledge trouble tickets. Followed up with customers on the resolution of request to access the quality of service delivered. Provided support for procuring all departmental supplies and equipment.

Data Transcriber/Office Automation Clerk

• Jan 1996 - Dec 1998

Coordinated staff meeting schedules, agendas, logistical support for conferences, training and handled case files for the Alternative Dispute Resolution Program. Prepared travel authorization for the section staff for domestic travel. Compiled data and maintained databases and spreadsheets of all equipment review and completed equipment review reports for distribution. Distributed incoming and outgoing mail. Prepared money for press, logged all currency in system when they came off the press. Help maintain a steady flow press process, so pressmen could concentrate on productivity.