Victor Stanton

Director of Community Programs and Volunteer Services at LifePath - Supportive Services for Older Adults
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Contact Information
us****@****om
(386) 825-5501
Location
Albany, New York, United States, US
Skills

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Credentials

  • Survey of Wills, Trusts, and Estates Professional Development Gold Standard Course
    New York University

Experience

  • LifePath - Supportive Services for Older Adults
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Director of Community Programs and Volunteer Services
      • Jul 2021 - Present

    • Community Dining and Distribution Manager
      • Mar 2020 - Jul 2021

  • LifePath Albany formerly Senior Services of Albany
    • Distribution Manager
      • Aug 2018 - Mar 2020
  • PAR Springer-Miller Systems
    • India
    • Asistant Support Mgr
      • May 1999 - May 2018

      Managed the activities of Product Specialists including weekly one-on-one meetings; quarterly and year-end evaluations; training; mentoring; scheduling and discipline. Manages the case workload, setting priorities; assigning cases; following up with customers; and approving all escalations. Primary emphasis is on providing prompt, courteous, and accurate customer support to Par Springer-Miller customers.

    • Support Mgr
      • May 1999 - May 2018

      Provided leadership to support team in delivering excellent customer service. Managed the case workload. Analyzed, prioritized, and delegated support cases. Ensured timely responses from support team. Served the support and implementation team as escalation point. Maintained the team work schedule and operating environment. Trained new hires on support practices. Mentored and helped staff to develop technical and customer service skills. Ensured staff is up to date on all software changes. Developed and implemented procedures to enhance efficiency, accessibility, and customer service. Performed reviews and other HR functions pertaining to the support team including hiring staff. Maintained consistently accurate case and account information in Salesforce.com. Created and maintained technical documentation. Show less

    • Customer Care / Sales and Marketing Account Manager
      • May 1999 - May 2018

      Major responsibility for overseeing assigned market segment of existing clients. Primary emphasis is on developing and maintaining a professional, active and trusting client relationship that ensures consistent customer satisfaction.

    • Regional Sales & Account Manager – SouthWest US & Mexico
      • May 1999 - May 2018

    • Regional Account Manager – North America - South Region
      • May 1999 - May 2018

Education

  • Lincoln University, Philadelphia, PA
    Master of Human Services, Counseling
    2012 - 2014
  • Long Island University
    CASAC-T (Credentialed Alcoholism and Substance Abuse Counselor), Mental Health Counseling/Counselor
    1996 - 1998

Community

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