Experience

Exchange for Change

• United States
• Law Practice

• Senior Commercial Analyst

  • Dec 2022 - Present



RSL LIFECARE LIMITED

• Australia
• Hospitals and Health Care
• 400 - 500 Employee

• Business Analyst

  • Nov 2018 - Feb 2023

  • Implement key operations improvement opportunities • Review and design of standardised processes • Provide advice and recommendations on improvement issues • Support operations teams and various stakeholders to drive business improvement initiatives • Creation of reporting framework • Support the Operations teams • Reporting and analysis • Reconciliation of financial reports • Implement key operations improvement opportunities • Review and design of standardised processes • Provide advice and recommendations on improvement issues • Support operations teams and various stakeholders to drive business improvement initiatives • Creation of reporting framework • Support the Operations teams • Reporting and analysis • Reconciliation of financial reports



Guardian Early Learning Group

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Performance Analyst

  • Nov 2016 - Nov 2018

  Performance Analyst Guardian Early Learning Group • Data gathering with various parts of the business to define, design and develop efficient rostering solution adhering to regulations and benchmark practices. • Analyze Centre’s rostering wages and budget discrepancy and propose solutions to business needs. • Ensure that regulatory requirement including educator numbers, qualification and rates of pay are met. • Develop reporting tools for Center’s tailored to their requirement. • Educate Centre’s in efficient practices and identify areas towards achieving budget. • Ad Hoc Reporting request from the various parts of the business. • Training on wage cost reductions from all varied stake holders • Develop, analyze wage budget and project trends



David Jones

• Australia
• Retail
• 700 & Above Employee

• Store Scheduling Specialist

  • Oct 2015 - Oct 2016

  • Maintain rosters on multiple software adhering with Enterprise Agreements in all States in Australia including NZ while advising stores on compliance.• Support employee records for over 7000 employees in rostering software and in house tools.• Ad Hoc reporting involving large data set using Microsoft Excel.• Base Planning for Stores involving analysis for ideal coverage with tight budget based on seasonal changes and stringent requirements.• Regression and UAT testing for new system procedures and new system implementations before going Live.• Assist stores with account setup, leave bookings, time-offs, training schedule and payments.

• Online Customer Service Assistant

  • Nov 2014 - Oct 2015

  • Resolve customer enquiries via, email, live chat and on the phone.• Process refunds, sales and update system accordingly.• Resolve customer complaints and feedback on multiple system.• Maintains customer records by updating account information as requested.• Contribute to the team by accomplishing SLA and other targets.• Assist in updating records in multiple spreadsheets such as reconciliation of sundry refunds and postage refunds.



BASF Asia Pacific Service Centre

• HR Analyst

  • Nov 2006 - Dec 2007

  • Process Flow Analysis that included identifying, scrutinizing, improving, and streamlining process flows for the Service Centre. • Analysis of Standards and Customized Report Generation in SAP for Regional HR including user documentation manual. • Generation of Personal Cost Benchmarking Report. • Verify and resolve HR data discrepancies and analyzing individual employee information and confirm discrepancies with Local Company HR Representatives, via Service Desk • Contribute to the operational process improvement activity by providing support to the Senior Analyst/ Manager in any improvement program initiatives. • Maintain employee records accurately and on a timely manner in SAP by complying with the service level offering.