Regional Clinic Operations Manager

• Oct 2021 - Present

Human Resources Manager

• Apr 2021 - Present

Human Resources Manager

• Jun 2017 - May 2021

• Awarded the Rising Star Award during the 1st year of employment by researching and implementing a benefit program that promoted employee safety, welfare, wellness, and health. • Acknowledged in 2018 by AmeriTemps with the Above and Beyond Award for developing the Human Resources department from the ground up. • Received in 2018 the Employee of the Year Award for reducing turnover and increasing retention rate 30% by developing and inspiring an inclusive company culture that emphasizes quality, continuous improvement, high performance, and development • Presented in 2019 with the Employee of the Year Award for reducing the recruiting process cycle from 7 days to 2 days, saving over $200K annually and increased applicant retention rate 45% through the Implementation of an advanced HRIS system Enterprise. • Develop and implement 6 HR strategies and initiatives that promote safety, welfare, wellness and health while aligning with company values and initiatives. • Bridge leadership and team member relations by addressing demands, grievances or other issues while cultivating a positive working environment. • Direct the recruitment process including onboarding, development, and training to continuously evaluate and develop programs and process improvements. • Analyze HR metrics such as performance, turnover, and cost to provide decision direction and support for leadership. • Authored the company's Employee Handbook within the 1st month of employment. • Encourage the personnel development, engagement, motivation and retention in support of current and future business growth initiatives. • Develop and monitor HR strategies, systems, tactics and procedures across the organization to recommend process improvements while ensuring legal compliance throughout. • Manage the performance appraisal system BambooHR that drives high performance through concise goals while maintaining the compensation and benefits programs. Show less

Assistant Store Manager

• Nov 2011 - Jun 2017

•Increased employee retention rate 85% through the support and fostering of an inclusive open-door environment and teamwork. •Outperformed 13 districts by 16% by becoming an ABOC Certified Optician and developing, implementing and directing Oakley’s first optician program in Dallas, TX. •Partnered with the Retail Store Manager in the planning and implementation of sustainable strategies while recommending sales training programs and processes to improve overall store performance. •Manage daily customer service operations such as sales processes and orders to ensure excellent customer experience. •Monitored the progress of weekly, monthly, quarterly and annual sales objectives while maintaining proper store inventory to meet company revenue goals. •Examined consumer behavior to successfully merchandise product for increased revenue and product performance. •Evaluated and resolved customer complaints efficiently while maintaining customer satisfaction. •Analyzed and developed reports from retail data including, performance, sales revenue, expenses and market competition trends to develop programs and processes that support business growth. •Performed regular audits to ensure the store is functional and presentable at all times while upholding all team members to company policies and guidelines. •Recruit, coach and inspire new and current team members and Sales Associates to consistently produce high performance results while leading by example in sales. •Appointed as Sales Lead to assist in the opening and startup team for the new store in San Juan, PR, training and managing a full spectrum of operations including recruiting, inventory management, and a healthy competitive environment •Developed the procedural POS tool that provided customers with the best fitted product to meet their visual needs which was later adopted district-wide •Trained and coached newly certified opticians to ensure expert knowledge of organization’s compliance with vision insurance companies Show less

Student Associate

• Aug 2007 - Nov 2011

Key Holder/CSR

• Mar 2007 - Nov 2011

Sales Lead

• Aug 2005 - Nov 2011

• Managed all opening and closing preparations for each day including arming and disarming the alarm system while ensuring the store remained cleaned and organized throughout the day. • Trained and continuously coached new and current team members to support company performance. • Assisted cashiers during periods of high customer volume while answering inquiries about movies, merchandise and promotions to ensure excellent customer satisfaction. • Identified and documented problems with working conditions and reported them to leadership. • Oversaw managerial responsibilities during management absentees to ensure continued success of company goals and initiatives. Show less