Víctor Ramírez

Appointment Setter at GIC BPO
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Contact Information
us****@****om
(386) 825-5501
Location
San Salvador, El Salvador, SV
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Japanese Elementary proficiency
  • Portuguese Limited working proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Ricardo Aldana

I enjoyed working with Victor as a back office assistant. He excels in organization, problem-solving, and attention to detail. Victor goes beyond expectations, making him a valuable team player. He brings positivity to the workplace and is highly recommended for any future endeavors.

Sofia Castillo

A continuous learner for sure! Glad to have had him in Core Code.

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Credentials

  • Software Developer Desde Cero
    Core Code io
    Nov, 2022
    - Oct, 2024
  • Trained in Scrum Essentials
    Scrum Network
    Sep, 2022
    - Oct, 2024
  • Microsoft Office Specialist: Microsoft Office 2013
    Microsoft
    Dec, 2014
    - Oct, 2024
  • EF SET English Certificate 94/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Jun, 2023
    - Oct, 2024

Experience

  • GIC BPO
    • El Salvador
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Appointment Setter
      • Sep 2023 - Present
  • Freelance (Self employed)
    • Human Resources Services
    • 100 - 200 Employee
    • Graphic Designer
      • Jun 2017 - Present

      I have worked with local companies creating their branding, running marketing campaigns, producing videos and designing ads, banners and different graphic design pieces. I have worked with local companies creating their branding, running marketing campaigns, producing videos and designing ads, banners and different graphic design pieces.

  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Back Office Assistant
      • Apr 2017 - May 2023

      I was in charge of making sure that the employees' tools were working properly. Whenever an agent reported an issue, I opened a case to fix it or search a workaround and follow-up with them via phone, chat and/or emails. If the case could not be fixed on my end, I escalated it to L2 and worked as communicator between L2 and the agent in order to follow-up and gather infromation. From time-to-time, I taught employees how to properly use the tools and set-up meetings with them in order to do so.

    • Sales Executive
      • May 2015 - Apr 2017

      I was in charge of making reservations (selling) hotel rooms for a well-known hotel chain. I also made cancelations when needed. I was recognized at least 10 times as employee of the month due to my high skills at upselling existing reservations and my great results

    • Customer Service Representative
      • Dec 2014 - Apr 2015

      I was in charge of reviewing connections and cell-phones of a telecommunication company.

  • Alcaldía de San Salvador
    • El Salvador
    • Government Administration
    • 100 - 200 Employee
    • Administrative Assistant
      • Jun 2014 - Dec 2014

      I was in charge to help my manager schedule appointments and keep her agenda up-to-date and not miss deadlines. I sharpened and developed administrative skills including but not limited to transcription, files management, personal assistance and others. I was recognized due to my time-management and communication skills. I was in charge to help my manager schedule appointments and keep her agenda up-to-date and not miss deadlines. I sharpened and developed administrative skills including but not limited to transcription, files management, personal assistance and others. I was recognized due to my time-management and communication skills.

Education

  • Core Code io
    Software developer
    2022 - 2022
  • Centro de Formación Profesional Ceren
    FrontEnd developer, Web Page, Digital/Multimedia and Information Resources Design
    2022 - 2022
  • Udemy
    Frontend developer, Graphic Design
    2021 - 2021
  • Universidad Francisco Gavidia
    Technical degree in Web & Grapich Design
    2015 - 2017
  • Centro Cultural Salvadoreño Americano
    High School Diploma
    2012 - 2014

Community

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