Experience

Toyota of Clermont

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Lane Manager

  • Sep 2014 - Present

  Assist answering technical question about vehicle problems, warranties, service and repairs. Reviews service orders. Train and supervises service department employees. Provides management and Human Resources to make service department hiring and discipline decisions. Maintains good working relationship with factory and maintains effective employee relations. Maintains CSI at or above Company standards Assist answering technical question about vehicle problems, warranties, service and repairs. Reviews service orders. Train and supervises service department employees. Provides management and Human Resources to make service department hiring and discipline decisions. Maintains good working relationship with factory and maintains effective employee relations. Maintains CSI at or above Company standards



Autocentro toyota

• service advisor

  • Jun 2008 - May 2014

  Service Advisor - Provide customer service to clients buying auto parts, and getting their vehicle repaired and other services. Perform vehicle inspections prior to service. Provide oversight and follow ups of all pending job orders. Prepare bills and checkout clients. Coordinate and confirm customer appointments for mainternance and repair. Ensure all TSM Kodawari processes are followed and all work is performed accordingly. Strive to maintain the minimum quota required of: 500 hours of service a month; thirteen (13) vehicles per day; and 1.5 hours per job. Obtain and maintain a customer satisfaction of 90% or above with no more than three (3) returns per month. Show less



advance auto parts

• United States
• Retail
• 700 & Above Employee

• second assistance manager

  • Jan 2003 - May 2007

  Second Assistance Manager – Performed other store managers duties and responsibilities in their absence. Responsible for opening and closing of the auto part store. Assisted upper management as back up of cashiers, tallied the daily revenues, authorized merchandise exchange and prepared weekly payroll of all employees and their commissions. Second Assistance Manager – Performed other store managers duties and responsibilities in their absence. Responsible for opening and closing of the auto part store. Assisted upper management as back up of cashiers, tallied the daily revenues, authorized merchandise exchange and prepared weekly payroll of all employees and their commissions.