Experience

La Jolla Country Day School

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Technical Support Engineer

  • Aug 2018 - Present

  Installation, configuration, support and training of computer hardware and software operating systems, including current Microsoft and Apple devices. Installation, configuration, support and training of software applications including, but not limited to, Microsoft Office and Adobe applications. Installation, configuration, support and training of peripherals including, but not limited to, printers, projectors, document cameras, and scanners. Detection and elimination of malware including extensive knowledge of anti-malware applications. Customer support and training on best-practices for protection against malware. Media creation and editing using applications such as iMovie, Windows Movie Maker, GarageBand, Audacity, and Photoshop. Imaging/cloning applications for both Microsoft and Apple systems. Configuration and deployment of several hundred computer systems using imaging/cloning technology. Support of network (wired and wireless) environments as it relates to end-user device issues. Project management longer-term projects and meet deadlines with minimal supervision while also maintaining a large volume of daily shorter-term support tasks. Show less



HAWKING STEAM CHARTER SCHOOLS INC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Technology Support Specialist

  • Apr 2016 - Aug 2018

  ● Trained Staff on Google Apps, Microsoft Office and Operating System ● Install new Computer lads/Carts (Windows and Chrome) ● Design and upgrade networks at school sites ● Install, configure, monitor and maintain new network equipment (Access points, Switches, Routers, Servers and Firewalls) ● Respond to tech request when problems arise. ● Install and configure printers, TV’s, phones and projectors. ● Test new software and computers ● Recommend new equipement to replace end-of-life equipement ● Work with vendors to order supplies, laptops, desktop and network equipement. ● Create accounts for users in both Google Apps and Active Director Show less



FortuneBuilders

• United States
• Real Estate
• 1 - 100 Employee

• Technology Operations Manager

  • Mar 2017 - Apr 2018

  ● Determine what the organization needs in a network and computer system before it is set up. ● Install all network hardware and software and make needed upgrades and repairs. ● Maintain network and computer system security and ensure that all systems are operating correctly. ● Collect data in order to evaluate the network or system’s performance and help make the system work better and faster. ● Add users to a network and assign and update security permissions on the network. ● Train users on the proper use of hardware and software. ● Solve problems when a user or an automated monitoring system informs them that a problem exists. Show less



Bridgepoint Education

• United States
• Education Management
• 700 & Above Employee

• Technology and Operations Manager

  • Jun 2016 - Apr 2017

  ● Manage daily operation of various technical resources to ensure effective delivery of services to students and alumni in Career & Alumni Services. This includes the online career resource center and other online tools to support student career development. ● Manage collaboration between the department, Business Technology Services, Procurement and vendors to prepare for RFPs and BRDs, identify viable products and execute implementation of software, tools, and platforms that provide comprehensive Career & Alumni Services in an online environment capitalizing on technology and social media. ● Manage various projects of Career & Alumni Services, including defining requirements, assessing ROI, identifying important milestones, managing timeline, etc. ● Oversee daily tracking of operations, delivery of services to students and alumni, student activity and staff activity in Career & Alumni Services. ● Oversee survey and assessment development, administration, reporting, and analysis ● Collaborate with Student Affairs, Legal and Compliance, Government Affairs, Data Intelligence Center of Excellence, University Services & Policy, and Institutional Effectiveness and Accreditation to support of compliance and regulatory needs related to Career & Alumni Services, including requests for information related to state applications for licensure. ● Collaborate with Career & Alumni Services teams, Marketing, and University Services & Policy to manage quality, compliant, and consistent marketing and communications related to Career & Alumni Services. ● Supervise one or more leads or specialists in the areas of technical resource development and support and quality assurance and compliance. Show less



King-Chavez Neighborhood of Schools

• United States
• Education
• 1 - 100 Employee

• Technology Operations Manager

  • Oct 2010 - Apr 2016

  ● Trained Staff on Google Apps, Microsoft Office, and Operating System ● Install new Computer lads/Carts (Windows and Chrome) ● Design and upgrade networks at school sites ● Install, configure, monitor and maintain new network equipment (Access points, Switches, Routers, Servers and Firewalls) ● Respond to tech request when problems arise. ● Install and configure printers, TV’s, phones and projectors. ● Test new software and computers ● Recommend new equipment to replace end-of-life equipment ● Work with vendors to order supplies, laptops, desktop and network equipment. ● Create accounts for users in both Google Apps and Active Director Show less



WILLMARK COMMUNITIES, INC.

• United States
• Real Estate
• 1 - 100 Employee

• System Administrator

  • Aug 2008 - Oct 2010

  Experience with Windows-based systems technology, hardware installation, and configuration of desktop, peripherals, and servers. Knowledge of Windows XP, Windows Server 2000/2003, TCP/IP and common services (SMTP, DHCP, DNS), LAN and internetworking technologies. Responsible for desktop/server administration, moves, monitoring, troubleshooting hardware/software issues, installations, maintenance/support, and documentation. Configure files for database download. Experience with Windows-based systems technology, hardware installation, and configuration of desktop, peripherals, and servers. Knowledge of Windows XP, Windows Server 2000/2003, TCP/IP and common services (SMTP, DHCP, DNS), LAN and internetworking technologies. Responsible for desktop/server administration, moves, monitoring, troubleshooting hardware/software issues, installations, maintenance/support, and documentation. Configure files for database download.



Grossmont Union High School District

• Education Management
• 700 & Above Employee

• Site Support Specialist

  • Sep 2005 - Aug 2008

  I assisted students in the computer lab with the use of computer hardware and/or software. I also configured peripheral and shared devices within computer labs (printers, multimedia components, scanners, etc.). I distribute and collected Consent and Waiver forms for the purpose of ensuring compliance with District policy on computer use by students. Also, establish individual student lab and network accounts and password lists for the purpose of maintaining lab systems security. I monitored student behavior in the lab for the purpose of maintaining an atmosphere conducive to the educational process. I also provided orientation, training, and assistance to students in the use of microcomputers and software in a computer lab for the purpose of assisting students’ in developing skills in various computerized applications. Provided technical support at the assigned site for the purpose of assisting users with computer hardware and software problems and proper operation of services and systems. Show less