Victor Mieli

Customer Success Sustaining Manager at Cortex
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Contact Information
us****@****om
(386) 825-5501
Location
Rio de Janeiro, Rio de Janeiro, Brazil, BR

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Credentials

  • ProdutividadeInteligente
    Escola Conquer
    Jan, 2023
    - Nov, 2024
  • Data Driven Consulting (DDC) Virtual Program
    Northwestern University - Kellogg School of Management
    Jul, 2019
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Jan, 2023
    - Nov, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Jun, 2010
    - Nov, 2024

Experience

  • Cortex
    • Brazil
    • Software Development
    • 200 - 300 Employee
    • Customer Success Sustaining Manager
      • Sep 2022 - Present

      Manager of a multidisciplinary team with two main objectives. Technical sustain to all customer's customized data integrations and provide services and new solutions to key clients

    • Professional Services Manager
      • Apr 2020 - Aug 2022

      Manager of a multidisciplinary team to implement and customize the SAAS Cortex platform for different industries.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Manager
      • Dec 2014 - Jan 2020

      Manager of medium and large projects with multidisciplinary teams, local and remote, in the main telecommunications operators in Brazil in several areas, such as O&M, Access network engineering, and Core, Planning, and Implementation generating greater efficiency and cost reduction for customers and Accenture.Experience with traditional and agile management

    • Consultant
      • Oct 2009 - Dec 2014

      I participated in medium and large projects managing small teams and/or carrying out individual activities.Experience gained in process improvement, requirements gathering, data analysis and generation of operational and executive reports, generating a reduction of operational costs for the client and new revenue for the company.Experience gained in the following projects

    • Analyst
      • May 2007 - Sep 2009

Education

  • The University of Texas at Austin - McCombs School of Business
    Post Graduate Program, Data Science and Business Analytics
    2020 - 2020
  • Universidade Federal Fluminense
    MBA, Serviços de Telecomunicações
    2010 - 2011
  • Pontifícia Universidade Católica do Rio de Janeiro
    Engenharia de Telecomunicações
    2000 - 2006

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