Customer Support Engineer

• Feb 2023 - Present

Main responsibilities: Ensure that all service level agreements and customer satisfaction goals are met Provide operational solutions for cloud-based environments and applications Serve as the primary point of contact to provide technical support to customers Provide multilayer support for users using multiple support channels Take control and management of topics reported by clients until resolution Requirements: Fluency in English and Spanish Global customer technical support experience Experience in managing tickets and customer escalations Experience working with SaaS solutions Experience of working with multi platform devices (browsers / iOS / Android) Experience working with network and web tools You are a strong candidate if you have: Ability to diagnose, troubleshoot and resolve technical issues Strong communication and interpersonal skills Strong time management skills Fast learner with strong analytical skills Team member with a Can-do approach Willingness to work non-regular hours and days from time to time Show less

Analista de Suporte

• Apr 2022 - Jul 2022

Information Technology Support Technician

• Sep 2015 - Nov 2021

Information Technology Instructor

• Jun 2014 - Jul 2015