Experience

WING HIN GROUP OF COMPANIES

• Malaysia
• Wholesale Motor Vehicles and Parts
• 1 - 100 Employee

• Head Of Information Technology Department

  • Sep 2017 - Present

  • Create Active directory global infrastructure configuration & monitoring among 6 Branches with 9 business unit • Create and enforces IT SOP and Documentations • Windows server 2012/2016 administration and maintenance • Disaster recovery with EASEUS/ Acronics backup / Symantec & restore software • Toshiba phone system support and monitoring • Certified Cybersafe Logical Operations • Support and maintenance of development and production systems including incident management, patch management, security management • Problem management and root cause analysis on ticket and issues • Company IT Infrastructure planning • System analysis and server disk capacity planning • New HR Cloud based system design / planning/ system support • Automating repetitive system management tasks • Help-desk, Desktop support to resolve issues beyond their technical capabilities and improve user’s skill • Work with Toyota server administrators to standardize systems architecture and management for Toyota 3-in1 System / Toyota Internal Software • TCP/IP monitoring and configuration • Design and Setup VPN and monitoring via Fortinet Firewall among 6 Branches Copyright @ 2020 JobStreet.com • Design and Setup Wing Hin group File Server • Network monitoring with Fortinet Firewall • Security infrastructure(Firewall, VPN, System) setup and configuration • Team Lead for team of 2 members • IT Audit / IT Hardware Planning / IT Faulty Product Scalp/Recycle • Migration old email system to Microsoft email system(outlook) • Create & Design Company Annual Dinner Video Presentation • Group company Vigilance Thumbprint system monitoring design and setup • CCTV and Alarm Design, Setup, Monitoring among all branches Show less



Dunham Bush Industries Sdn Bhd

• Malaysia
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Senior Information Technology Support

  • Nov 2015 - Sep 2017

  • Active directory global infrastructure configuration & monitoring • Windows server 2003/2012/2008 administration • Office 365 mail administration • Disaster recovery with Acronics backup / Symantec & restore software • Asterisk phone system support, configuration and monitoring • Support and maintenance of development and production systems including incident management, patch management, security management • Problem management and root cause analysis on ticket and issues • System analysis and server disk capacity planning • Automating repetitive system management tasks • Help-desk, Desktop support to resolve issues beyond their technical capabilities and improve users skill • Work with server administrators in foreign locations to standardize systems architecture and management • TCP/IP monitoring and configuration • Network monitoring with Cisco firewall • Security infrastructure(Cisco, VPN) setup and configuration Copyright @ 2020 JobStreet.com • Complete Microsoft Official Courses - 20410 Installing and Configuring Windows Server 2012 Show less



Nexus International School Malaysia

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Information Technology Executive

  • Sep 2014 - Nov 2015

  • Learners & Staff support • Projector, PC, IT hardware Diagnose & support • Apple MacBook Software, Hardware Diagnose Services & Repair • Restore Backup and Re-image MacBook OS via Deployment system • Create & Implementation Deployment server for Windows base PC • Helpdesk support • Completed and passed Google for Education Basics Exam • Responsibility & Maintenance for Smart Interactive Whiteboard • 3D Printer Support, Create, Modify, Guidance • Learners & Staff support • Projector, PC, IT hardware Diagnose & support • Apple MacBook Software, Hardware Diagnose Services & Repair • Restore Backup and Re-image MacBook OS via Deployment system • Create & Implementation Deployment server for Windows base PC • Helpdesk support • Completed and passed Google for Education Basics Exam • Responsibility & Maintenance for Smart Interactive Whiteboard • 3D Printer Support, Create, Modify, Guidance



EP-Tec Solutions

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Senior Support Engineer

  • Sep 2010 - Sep 2014

  EP-TEC Solutions RESPONSIBILITIES: • Primary duties included support, troubleshooting, deploy and managing SMART interactive whiteboard installation & configuration, ROBOTEL System installation & configuration and other company product for Client at Indonesia, Singapore, China, Australia and Thailand. • Project manager for SMART interactive whiteboard & ROBOTEL (Classroom management system) Installation. • Pre sales & after sales support. • Responsible for diagnosing & resolving networking, infrastructure issue, hardware, software & end users problems. • TCP/IP configuration and administration of IIS for Intranet. • Implementation of new computer hardware & software, email configuration for new join staff • Utilized problem solving and troubleshooting abilities to resolve any major issues. • Managed and Administered Windows XP and Windows 7, Windows 8, Mac OS X workstations and laptops. • Shared knowledge with new recruits. • Repairing IT equipment and replacing parts. • Maintaining Client records of Software & Hardware licenses. • Developing the infrastructure and systems to meet the company’s needs. • Supporting users and network administrators over the telephone and by email. • Working closely with software & hardware suppliers to resolve operational issues. • Client Remote support & Net meeting support using following software Team Viewer, VNC Server, Remote Desktop. • Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting. • Manage Inventory of Company product. • Schedule Delivery & Installation of product. • Implement open source software to suit company needs. • Product issue Support for International School at Malaysia Show less