Experience

Boris FX

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Success

  • Mar 2020 - Present

  Boston, Massachusetts, United States



Anime Boston

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Director of Guest Relations

  • May 2018 - Present

  Greater Boston Area Identify anime properties that will resonate with our audience and build programming around it. Build marketing plans with anime studios and talent agencies in Japan and in the United states, such as Aoni, Aniplex, FUNimation, Crunchyroll, Bandai, Sunrise and Warner Brothers. Book and manage domestic speakers, actors and artists to appear at Anime Boston.



Boston Asian American Film Festival

• Chair of Hospitality and Guest Relations

  • Oct 2012 - Present

  Greater Boston Area Involved in preplanning for the event, including marketing, programming, venues and selecting guests. Responsible for contacting and booking talent and filmmakers. Managing guests' stay in Boston, including travel, housing and meals.



EditShare

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • Mar 2017 - Mar 2020

  Provide customer support for Editshare family of products. Report bugs to engineering Provide field QA



Anime Boston

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Chairman

  • May 2014 - May 2017

  Greater Boston Area Provide Leadership for the Board of Directors of Anime Boston. Oversee the strategic planning of the convention. Ensure that the convention operates within its budget. Maintain external relationships with partners such as convention hotels and the Hynes Convention Center. Foster partnerships with city organizations such as the Massachusetts Convention Center Authority, the Greater Boston Convention and Visitors Bureau Coordinate with Japanese cultural and… Show more Provide Leadership for the Board of Directors of Anime Boston. Oversee the strategic planning of the convention. Ensure that the convention operates within its budget. Maintain external relationships with partners such as convention hotels and the Hynes Convention Center. Foster partnerships with city organizations such as the Massachusetts Convention Center Authority, the Greater Boston Convention and Visitors Bureau Coordinate with Japanese cultural and governmental groups, such as the Japan Society of Boston, and the Consulate General's office. Create and maintain relationships with other Japanese anime conventions around the country, such as Anime Expo in Los Angeles. Identify anime properties that will resonate with our audience and build programming around it. Build marketing plans with anime studios and talent agencies in Japan and in the United states, such as Aoni, Aniplex, FUNimation, Crunchyroll, Bandai, Sunrise and Warner Brothers. Secure Japanese musicians for performances in Boston from companies such as Sony Music, Avex and Lantis.

• Vice Chairman

  • May 2010 - May 2014

  Greater Boston Area Assist the Chairman in the planning of the convention. Foster a collaborative environment with all levels of staff. Provide a secondary voice in dealings with external partners such as the Massachusetts Convention Center Authority and the Greater Boston Convention and Visitors Bureau. Maintain relationships with the Consulate General's office and the Japan Society. Perform duties as an ambassador of Anime Boston with other conventions around the country.

• Board Member

  • May 2008 - May 2011

  Greater Boston Area Provide leadership and direction to Anime Boston.

• Director of Guest Relations

  • Apr 2004 - Apr 2008

  Build a program of guest talent around the most popular and culturally relevant anime titles. Recognize Japanese bands and musicians that would be in demand at the convention. Create a budget that will work within the requirements of the convention but still provide top level programming. Design and negotiate contracts that will benefit the convention financially and the demands of our attendees. Manage the experience for our guests from beginning to completion of… Show more Build a program of guest talent around the most popular and culturally relevant anime titles. Recognize Japanese bands and musicians that would be in demand at the convention. Create a budget that will work within the requirements of the convention but still provide top level programming. Design and negotiate contracts that will benefit the convention financially and the demands of our attendees. Manage the experience for our guests from beginning to completion of the convention.

• Guest Relations Staff

  • Oct 2002 - Apr 2004

  Greater Boston Area Manage events, such as panels, autographs and concerts concerning guests. Manage guest needs during the event.



GenArts, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Manager of Customer Support

  • Jul 2014 - Apr 2016

  Greater Boston Area Led CRM migration from RT to Kayako Developed training program for support engineers Joined and represented customers on the leadership board Drove revenue by providing pre-sales support for sales team Created reports to track customer issues for engineering Tracked customer incidents for revenue recognition Instituted weekly meetings between support and engineering to prevent trends and diagnose bugs

• Senior Support Engineer

  • Jun 2013 - Jul 2014

  Greater Boston Area



Avid

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Support Engineer

  • Jun 2003 - Jan 2010

  Ran lead on migration of Pinnacle System products to Avid Designed product registration system for Avid Liquid Designed method to purchase Avid support contracts through website Led quality testing for ALEX (Avid Learning Excellerator), Avid's online training offering  Instructed classes for ACSR certifications Led adoption of Salesforce from SAP Represented customer needs on the Airspeed Multistream product development team