Experience

Yugo

• United States
• Hospitality
• 300 - 400 Employee

• Europe Sales Manager B2B

  • Oct 2021 - Present



NEXO Residencias

• Spain
• Higher Education
• 1 - 100 Employee

• Director

  • Apr 2019 - Oct 2021



Grup CETT

• Spain
• Higher Education
• 1 - 100 Employee

• Associate Teacher - Strategic and Financial Management

  • Jan 2016 - Oct 2021



The Student Hotel (now The Social Hub)

• Netherlands
• Hospitality
• 1 - 100 Employee

• Partnerships and Sales Manager

  • Jun 2017 - Apr 2019



CEA CAPA Education Abroad

• United States
• Higher Education
• 200 - 300 Employee

• International Residential Living Manager

  • May 2016 - Jun 2017

  In coordination with VP program Management lead efforts to standardize housing standards and processes, increase revenue and identify cost saving measures. Implement best practices and tools available to the field. Stay abreast of the new trends and practices in international student accommodation and create new partnerships. In coordination with VP program Management lead efforts to standardize housing standards and processes, increase revenue and identify cost saving measures. Implement best practices and tools available to the field. Stay abreast of the new trends and practices in international student accommodation and create new partnerships.



Comforts of Home, Paris

• France
• Real Estate
• 1 - 100 Employee

• Barcelona Office Director

  • May 2015 - May 2016

  Supervise and manage the opening of the Barcelona office of an international accommodation company who offers full housing services. Manage the operations and logistics of the Barcelona office to ensure compliance with the company policies and achieve an optimal level of quality service to customers. Responsible for client building and relationship development and promoting and increasing the range of services offered. Supervise all task linked to the guest arrival and departure in compliance with internal procedures. Responsible to ensure the objectives and goals works in conjunction with the company policies to achieve brand position and success with the market. Responsible for resolving customers complaints and anticipate potential problems and operational issues. Manage human resources; including hiring, training, coaching and problem resolution. Show less



CEA CAPA Education Abroad

• United States
• Higher Education
• 200 - 300 Employee

• Housing Director

  • Nov 2010 - May 2015

  Managing the housing department ensuring housing team provides an efficient and professional service to customers. Supervise alll department opetarions (check in/outs, group arrivals, reservations, etc...). Address all housing complaints in a time and efficiently manner. Train, develop and direct the housing team members to achieve an excellent service. Control and supervise all housing bookings, contracts and payments in order to adhere to the annual budget. Manage the housing inventory to minimize unoccupied housing and reduce costs. Show less

• Housing Assistant

  • Oct 2007 - Nov 2010

  Collaborate with all the preparation tasks before group arrivals. Provide day to day attention to our customers ensuring an excellent customer services and assisting them once in Barcelona with any emergency. Address all housing issues in a time and efficiently manner including housing vendors and customer’s complaints, apartment issues and flat mates’ conflicts. Perform check in/out and follow up visits in apartments. Assist with damages negotiation. Manage relationship with housing vendors and all services providers in order to minimize problems. Show less



Eurostars Grand Marina 5* GL Hotel

• Barcelona Area, Spain

• Banquet and Event Manager

  • Apr 2007 - Aug 2007

  Responsible of the event department ensuring maximum profit and maximum guest satisfaction. In charge of designing and coordinating hotel and external events. Act as a liaison between all the hotels departments and customer thought all the event process (pre-event, event and post–event). In charge of reservations and contracts for guests to sign explaining all the details. Solve problems and/or suggest alternatives to previous arrangements when needed. Ensure that rooms space were set-up according to guest expectations and banquet event order. Show less



Roger Smith Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Management Training Program

  • Jan 2006 - Mar 2007

  Management trainee rotating into two different departments; front desk and food & beverage. Front Desk Department - Fulfil receptionist tasks such as check in/check out and guest rooming. Support the Front Office Manager in ensuring total service and guest satisfaction Food & Beverage Department - Prepare schedules, ensuring efficient workforce at all time. Collaborate with the event department in designing and organizing events. Control, measure and report sales on a daily basis. Take required corrective action to ensure operations are in accordance with the company standards. Responsible for inventory taking, cost control, loading, ordering and storing. Show less



Vila de Caldes Health Resort 4* hotel

• Caldes de Montbui, Barcelona, Spain

• Banquet and Event Coordinator

  • Feb 2005 - Dec 2005

  In charge of designing and coordinating hotel and external events. Act as a liaison between all the hotels departments and customer thought all the event process (pre-event, event and post–event). Solve problems and/or suggest alternatives to previous arrangements when needed. Ensure that rooms space were set-up according to guest expectations and banquet event order. In charge of designing and coordinating hotel and external events. Act as a liaison between all the hotels departments and customer thought all the event process (pre-event, event and post–event). Solve problems and/or suggest alternatives to previous arrangements when needed. Ensure that rooms space were set-up according to guest expectations and banquet event order.



Broquetas Health Resort 3* hotel

• Event Planning Assistant

  • Dec 2000 - Nov 2003

  Responsible for the smooth running of events. Inspect scheduled function areas/rooms and table set-ups. Ensure that rooms space were set-up according to guest expectations and banquet event order. Welcome all guests on arrival and anticipate and address guests' service needs.

• Receptionist

  • Apr 1999 - Dec 2000

  Receptionist within the Front Office team



Broquetas Health Resort 3*

• Caldes de Montbui, Barcelona

• Head Waiter

  • Apr 1998 - Apr 1999

  Fulfil head waiter tasks. Fulfil head waiter tasks.