Experience

Circles

• Software Development
• 400 - 500 Employee

• Operations Manager - New Countries | B2B

  • Oct 2023 - Present

  Pre-launch/ Launch Phase • Building teams within Operations in a new country • Leveraging best practices from existing markets while incorporating local nuances in establishing SOPs • Collaborating with cross functional teams in different locations to ensure successful setup and management of Operations • Collaboration with local teams • Performance management • Contracts managementPost Launch • Work closely with the local country team in managing Operations • KPI tracking • Process improvement and enhancement • Ensure proper tools and processes are in place to setup local Operations team for success before fully handing over the project to local team Show less

• Operations Country Launcher - Project Management | B2B

  • Jul 2023 - Oct 2023

  Pre-launch/ Launch Phase • Building teams within Operations in a new country • Leveraging best practices from existing markets while incorporating local nuances in establishing SOPs • Collaborating with cross functional teams in different locations to ensure successful setup and management of Operations • Collaboration with local teams • Performance management • Contracts managementPost Launch • Work closely with the local country team in managing Operations • KPI tracking • Process improvement and enhancement • Ensure proper tools and processes are in place to setup local Operations team for success before fully handing over the project to local team Show less

• Operations Team Lead and Process Excellence | B2C

  • Jan 2020 - Jul 2023

  - Mobile number portability management- Order management and fulfillment- Logistics and delivery maintenance- Address client issues promptly and effectively and create specific strategies- Ensure service delivered to our customers meets contractual Key Performance Indicator- Maintaining SLA standards- Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates employees to achieve peak productivity and performance- Ensures developments of systems for integrations​​- Effective relationship management and influencing skills- Data management and integrity- Process adherence, improvement and design to enhance CX and possible cost savings- Helps establish and run governance structure for the team and processes- Consumer research- Market analysis and alignment Show less

• Senior Operations Associate - Work Order Management, Mobile Number Portability and Lifecyle

  • Aug 2017 - Dec 2019

  Performs administrative, reconciliation and customer service duties.Develops or assists with the development and implementation of policies and procedures consistent with organizational standards to ensure operational efficiency, safety and securityImplement processesMaintains quality service by establishing and enforcing organization standards.Accomplishes business objectives by identifying and solving customer information and processing problems.Led the training for both AU and PH resources for the Australia geoMaintaining tools and processes documentation as well reportingFinding opportunities for- and driving process improvements/optimization to mitigate risks as well as deliver efficient solutions for the Centre and its CustomersDemonstrate company core values and culture.Mobile number portability managementEscalates to third party vendors - Optus Network Team and Portability teamProvides insights and RCAs if needed by the Department headLed the Manila team during AU launch last AugustFocal for the Manila team in supporting AUMaintains and updates day to day delivery monitoring Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Contracts, Billing and Dispute Resolution - OTC, GBS US

  • Apr 2016 - Aug 2017

  Contracts Analyst -Ensures that each contract package submitted for audit is complete and compliant. Making sure that every contract is accurately reflected in the billing system. Oversees pre-registration and post registration process in adherence to the rules and regulations that governs IBM as a publicly listed company. Billing Analyst -Works closely with the Sales Organization to provide good quality invoicing for our clients. Issuance of accurate invoices and resolves billing issues. Dispute Resolution - Works closely with the AR and sales team to resolve issuesStretch assignments:Holdover management - Focal and over sees the holdover database and handles weekly reports. Making sure that we have minimum backlogs and follow up with the team regarding outstanding issues relative to opportunities and deals. Part of the holdover management system is to manage deals with Timephased GPE missing items and ensures that each item is released and compliant after the 5 days SLA’sViolation Focal for Industrial Sector - reviews possible violation by the sales team for items regarding approval and all other necessary items required for registrationWild Duck Wednesdays - core member of the innovation team which handles and process ideas provided by assets. Project workflow focal - This area of expertise operates as a workflow management expert and supports sellers to pursue client opportunities. This skill set requires the ability to assess the requirements of a request for pre or post sales support services in order to route or assign the work to the appropriate resource, audit requests to ensure it is a qualified opportunity, validate that all criteria are met for processing and metrics production,perform correction of invalid input, package all necessary request backup and route the request using the designated business tools to the appropriate business unit recipient for further action.Acts as a focal point for Bid Managers, Seller and Opportunity Owners. Show less

• Project Lifecycle Manager - Distribution Sector, Life Sciences - Contracts

  • Aug 2014 - May 2016

  I started as one of the Sales Connect team back in August 2014. Wherein we do create and update opportunities for the sales team to keep tract of their deals. Sales Connect is the tool we use that serves as the tracker and record of deals. I was the focal for the team which includes me doing the weekly reports and trainings for newly hired assets of IBM. I was promoted last April 2015 to my current role.I am also a core member of the Wild Duck Wednesday Innovation team. Here what we do is we collate ideas submitted by assets which involves savings and/or process simplifications to help better the processes of each individuals. After deliberations and careful screenings, we push for the implementation of the idea generated. Project Lifecycle Manager. Here I handle, manage and audit contracts/opportunities for IBM (West USA under the distribution sector - Life Sciences/Pharma) for the fulfillment team to register. I audit contracts to make sure everything is in place - signatures, signatory, type of deal etc. Show less



ORIX Rental Corpotation

• Pasay City

• HR Assistant

  • Mar 2013 - Aug 2014

  HR generalist focused on Recruitment and Training and Development. Interviews Pre-employment processing Background checks Training Records tracking Vendor management - Coop HR generalist focused on Recruitment and Training and Development. Interviews Pre-employment processing Background checks Training Records tracking Vendor management - Coop