Experience

HelloFresh

• Germany
• Consumer Services
• 700 & Above Employee

• Quality Area Manager

  • Nov 2021 - Present

  Newnan, Georgia, United States • Ensure a high level of internal and external customer service • Investigate (and correct) customer issues and complaints relating to quality • Performing internal audits • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products • Coordinate objectives with production procedures in cooperation with other plant managers to maximize compliance, product reliability and minimize… Show more • Ensure a high level of internal and external customer service • Investigate (and correct) customer issues and complaints relating to quality • Performing internal audits • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products • Coordinate objectives with production procedures in cooperation with other plant managers to maximize compliance, product reliability and minimize costs • Create, document and implement inspection criteria and procedures • Interpret quality control philosophy to key personnel within company • Maintain active role on internal continuous improvement teams • Design, develop and implement food safety training programs • Provide, and oversee, inspection activity for product throughout production cycle • Interact with vendors and procurement to ensure food safety of all purchased parts • Addressing nonconformities from previous internal and external audits • Conducting a management review of the food safety & SQF system when the manger is out • Following-up on and closing pending preventive and corrective action requests • Ensuring that organizational systems and training is in place • Ensuring that documentation and design controls are appropriate for organization • Administering document control and configuration management system • Overseeing established calibration and testing program • Assisting the management team and provide QA support when QA Manager is out • Provide all employees with necessary tools, proper training and corrective direction. Show less



KING LLC

• Kitchen Manager

  • Apr 2010 - Present

  Greater Atlanta Area • Prepping food for service Maintaining sanitation, Rotation of food and food product. • Prepare and arrange food according to recopies, nutrition and quality of presentation. • Updated current bulletins and flyers with new products and current agenda within the resource center. • Updated knowledge of recipes, food preparation and food presentation with team. • Developed and maintain the catering marketing plan including comprehensive event planning service to clients, and… Show more • Prepping food for service Maintaining sanitation, Rotation of food and food product. • Prepare and arrange food according to recopies, nutrition and quality of presentation. • Updated current bulletins and flyers with new products and current agenda within the resource center. • Updated knowledge of recipes, food preparation and food presentation with team. • Developed and maintain the catering marketing plan including comprehensive event planning service to clients, and detailed menu development. Set up and displayed monthly marketing material. • Hire, train, schedule catering staff, and actively involved with labor cost control, food cost control, and preparation, transportation, setup, operation and clean-up of all events. • Developed many special menus and revised existing event packages to meet clients' needs which resulted to higher sale as well as creating a win-win situation. • Excellent interpersonal and oral communication skills • Able to conduct audits of food preparation and sanitation Show less



Home Chef

• United States
• Food and Beverage Services
• 700 & Above Employee

• Food Safety and Quality Control Superintendent

  • Oct 2018 - Oct 2021

  Greater Atlanta Area Monitors daily and weekly responsibilities for QC Supervisors, QC Associates and Leads, making sure there are appropriate resources to cover all activities. Responsible for the development of daily, weekly, monthly, quarterly & annual schedules. Responsible for Quality Labor Optimization at the site. Oversee the preparation of the QC Supervisor Recap; document any issues and work with the FSQA Manager, Food Safety Specialist and Quality Management Specialist for resolution. Ensures… Show more Monitors daily and weekly responsibilities for QC Supervisors, QC Associates and Leads, making sure there are appropriate resources to cover all activities. Responsible for the development of daily, weekly, monthly, quarterly & annual schedules. Responsible for Quality Labor Optimization at the site. Oversee the preparation of the QC Supervisor Recap; document any issues and work with the FSQA Manager, Food Safety Specialist and Quality Management Specialist for resolution. Ensures all necessary documentation for incident reporting is completed. Implement and oversee all Quality Control Standard Operating Procedures (SOPs). Ensures all necessary documentation of quality control checks are completed. Lead core Quality Control functions including portioning, meal bagging, and final box verification, managing work assignments across shifts and developing a team of Supervisors, Leads and Associates. Partner with Corporate Operations Analytics Manager on development, implementation and training for new Quality Control applications. Partner with Procurement and Warehouse teams to ensure incoming products are inspected per supplier quality receiving SOP. Oversee training programming for QC, holding Training Lead accountable for delivering all components of the QC Associate Training program to new QC Associates. Train, coach and empower QC Supervisor, Quality Associates and Leads. Lead performance review and corrective action meetings for QC Supervisor, QC Associates and Leads . Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Store Manager

  • Jul 2006 - Jul 2017

  Greater Atlanta Area • Instrumental in extensive hands-on training of new associates to retain high standards of support. Assist with reporting and monitor status of team associates. • Train employees on sales floor and to optimize purchases and increase up-selling Essential in assisting customers, processing sales, suggesting cross sales, maintaining records for stock on the sales floor and display fixtures. • Supervise merchandise displays and monitor placement of marketing items within store location to… Show more • Instrumental in extensive hands-on training of new associates to retain high standards of support. Assist with reporting and monitor status of team associates. • Train employees on sales floor and to optimize purchases and increase up-selling Essential in assisting customers, processing sales, suggesting cross sales, maintaining records for stock on the sales floor and display fixtures. • Supervise merchandise displays and monitor placement of marketing items within store location to ensure that presentation enabled customer utilization. • Review finance and inventory documents for accuracy and quality. • Provide information within store issues regarding quality and product quality. • Increase Sales of retail products and upgrades. • Responsible for accurately noting customer information from surveys to ensure quality control was met within store environment. • Supported team during onsite to report reviews. Show less



CEC Entertainment

• United States
• Restaurants
• 700 & Above Employee

• Assistant Restaurant Manager

  • Jan 2004 - Jul 2006

  Greater Atlanta Area Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards Build sales and maximize profits by effectively recruiting, training developing and communicating Company and Guest expectations to the entire team Coach, teach and motivate team to maintain high quality Guest service and safety Understands cost control procedures, financial accounting, inventory levels and labor management Coaching and… Show more Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards Build sales and maximize profits by effectively recruiting, training developing and communicating Company and Guest expectations to the entire team Coach, teach and motivate team to maintain high quality Guest service and safety Understands cost control procedures, financial accounting, inventory levels and labor management Coaching and Developing Others Effective Communication Composure Resourcefulness Demonstrates Ethics & Integrity Time & Priority Management Show less