Experience

Consulate Of Mexico

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Administrative Assistant

  • Jan 2017 - Present

  Provide exceptional customer service to applicants conducting interviews and typing information in a system database. Assist and follow up of cases from start to finish. If applicants don’t comply with the requirements needed to obtain the documents, provide them with different alternatives or options to continue the process until completion.Give information in person, telephone or email about the process and requirements to applicants about all the services we provide.In charge of overseeing the operations of administrative staff.Workload analysis and reassignment of activities for consular staff.Keep staff files organized and updated.HR processing included but not limited to talent acquisition, payroll, health and life insurance enrollment and update staff information to be reported to the Department of State.Work in close liaison with all inhouse and outhouse departments to assist and supply in their everyday needs.Full ability to produce reports, database analysis, accounts payable and inventory.Analytical thinking and ability to work under pressure to meet specific schedules and deadlines, prioritizing in order of importance.Ability to issue Mexican Federal documents while following all protocols and guidelines. Show less

• Consular Staff

  • Feb 2015 - Dec 2016

  Schedule and coordinate the Consulate’s mobile unit to bring the services to Mexican Nationals in different cities by being the point of contact between the consulate and local authorities.Exceptional customer services to issue Mexican federal documents. Problem solving, strategic thinking and detail oriented. Create and maintain an organized data base of digital and physical files of applicants.Promote the services of the company in events and media, such as T.V. and radio stations.Elaboration of monthly and semester reports of results for our headquarters. Show less



Ministry of Foreign Affairs

• Ensenada, Baja California, México

• Administrative Assistant

  • Jan 2011 - Feb 2015

  Hired after a 6 months internship. Review and optimizing administrative processes. Keeping a database of applications up to date. Maintaining a daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all events. Customer services. Search for different quotes and book of flights and hotels for staff based on events. Keep and updated database of all incoming and outgoing mail. Follow up of applications from start to finish. Show less