Victor Jager
General Manager at Favily- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
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Espagnol Professional working proficiency
Topline Score
Bio
Jean Filipe Gomes
Victor and I worked very close during all of his tenure at Smartbox. In his last one and a half year at the organisation I had the pleasure to work directly with him and was able to see even closer his analytical mindset, attention to detail, amazing presentation skills and professionalism. Always keen to learn and improve, Victor managed to learn SQL, Alteryx and Power BI in less than six months, turning it into top notch analysis and recommendations to improve the experience of the customers that we were serving and the efficiency of the call centre.
Jean Filipe Gomes
Victor and I worked very close during all of his tenure at Smartbox. In his last one and a half year at the organisation I had the pleasure to work directly with him and was able to see even closer his analytical mindset, attention to detail, amazing presentation skills and professionalism. Always keen to learn and improve, Victor managed to learn SQL, Alteryx and Power BI in less than six months, turning it into top notch analysis and recommendations to improve the experience of the customers that we were serving and the efficiency of the call centre.
Jean Filipe Gomes
Victor and I worked very close during all of his tenure at Smartbox. In his last one and a half year at the organisation I had the pleasure to work directly with him and was able to see even closer his analytical mindset, attention to detail, amazing presentation skills and professionalism. Always keen to learn and improve, Victor managed to learn SQL, Alteryx and Power BI in less than six months, turning it into top notch analysis and recommendations to improve the experience of the customers that we were serving and the efficiency of the call centre.
Jean Filipe Gomes
Victor and I worked very close during all of his tenure at Smartbox. In his last one and a half year at the organisation I had the pleasure to work directly with him and was able to see even closer his analytical mindset, attention to detail, amazing presentation skills and professionalism. Always keen to learn and improve, Victor managed to learn SQL, Alteryx and Power BI in less than six months, turning it into top notch analysis and recommendations to improve the experience of the customers that we were serving and the efficiency of the call centre.
Credentials
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Google Analytics Essential Training
LinkedInMar, 2021- Oct, 2024 -
Creating a BIM Execution Plan
LinkedInFeb, 2021- Oct, 2024 -
Revit Schedules
LinkedInFeb, 2021- Oct, 2024 -
Inspiring Leadership through Emotional Intelligence
CourseraAug, 2020- Oct, 2024 -
Presentation skills: Effective Presentation Delivery
CourseraMay, 2020- Oct, 2024 -
Communication in the 21st Century Workplace
CourseraApr, 2020- Oct, 2024 -
Predictive Analytics for Business
UdacityOct, 2019- Oct, 2024 -
Business Analytics Nanodegree
UdacityJun, 2019- Oct, 2024 -
Decision-Making Strategies
LinkedInOct, 2018- Oct, 2024
Experience
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Favily
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Brazil
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Medical Equipment Manufacturing
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General Manager
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Sep 2022 - Present
The first widget allowing you to send and receive unique personalized messages from all your faves, right to your Home Screen. The first widget allowing you to send and receive unique personalized messages from all your faves, right to your Home Screen.
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Lovebox
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United States
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Computers and Electronics Manufacturing
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1 - 100 Employee
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General Manager
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Jan 2022 - Present
Lovebox helps people maintain the habit of nurturing their relationships. We started with a hardware device, the Lovebox, that you gift a loved one to maintain the habit of sending them love notes regularly on this device.We have sold more than 180,000 units so far and every month 700,000 love notes are exchanged creating as many smiles in families across the globe.We are now on the verge to help not only dozens of thousands but millions of people nurture their relationships. We are creating an app to maintain the habit of showing affection to all your relationships, not only those having a Lovebox device. Show less
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Head of Business Performance
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Jul 2021 - Jan 2022
- Management of the Business Performance team- Improvement of the teams' and the company's processes for a better performance- Creation and maintenance of the Lovebox centralized database- Monitoring of the business' performance (metrics, KPIs) from a Growth and Financial perspective- Creation and maintenance of automated reporting in order to support the various departments of the company including Marketing, Logistic, Finance, HR, Customer Care- Data analysis and recommendations to improve the business performance or the customer experience- Monitor the implementation of the recommendations and measure its impacts- Research, analysis, and documentation of the various needs of the business from an analytics standpoint Show less
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Web Summit
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Ireland
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IT Services and IT Consulting
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300 - 400 Employee
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Operations Analyst
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Mar 2020 - Jul 2021
- Build dashboards and automated analytic tools, and onboard teams on those - Support Event Ops Leadership team with all ad hoc analysis and reports - Support Event Ops teams with all data/metrics/visualizations related queries - Support live events measurements sourcing, analysis and insight - Take the lead in process mapping Event Operations key components - Generate and distribute PMO reports - Work collaboratively with multiple teams across the business, improving the process from a data and metric standpoint - Project Management, from a data and metric standpoint Show less
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Smartbox Group
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Ireland
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Travel Arrangements
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500 - 600 Employee
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Global Business Performance Analyst
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May 2019 - Mar 2020
- Monthly analysis of reasons for contacting the Customer Service and the Partner Management Service through all contact channels- Complaint analysis- Post-Experience analysis to improve Beneficiary Satisfaction- Monthly Business reviews to present figures from the previous month- Analysis to measure impact of different releases and other process improvements- Project management- Driven by objectives of contact reduction and improving customers' satisfaction
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Customer Service Business Analyst
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Jun 2018 - May 2019
- Monthly analysis of reasons for contacting the Customer Service through all contact channels- Complaint analysis- Post-Experience analysis to improve Beneficiary Satisfaction- Monthly Business reviews to present figures from the previous month- Analysis to measure impact of different releases and other process improvements- Project management- Driven by objectives of contact reduction and improving customers' satisfaction
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Customer Service Analyst
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Jan 2017 - Jun 2018
A 6 months internship contract, followed by a 11 months part-time permanent contract while studying.- Analysis of Smartbox's partners performance- Analysis of the Beneficiary Satisfaction surveys- Analysis of the Customer Service's figures and performances- Analysis of the Customer Service's Instant Satisfaction- Analysis of our website's FAQs' performances- Analysis of the Social Media's contact reasons- Monthly track of the Customer Service budget & expenses- Team Leaders' Assistant- Meeting and schedules planner- Update of the Customer Service's FTE and team lists- Update of the Customer Service's action list - Development of operational documents and presentations Show less
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Fnac
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France
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Retail
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700 & Above Employee
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Webmarketing/Content Assistant
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Jun 2015 - Dec 2015
- Redaction of contents with Search Engine Optimization issues on Fnac.com - Moderation of customers’ online comments - Reporting of the online moderation's figures - Creation and supervision of online games and competitions - Watch for the respect of the editorial charter - Redaction of contents with Search Engine Optimization issues on Fnac.com - Moderation of customers’ online comments - Reporting of the online moderation's figures - Creation and supervision of online games and competitions - Watch for the respect of the editorial charter
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Education
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2014 - 2018
Dublin City University
BA in Global Business, International/Global Studies -
2014 - 2018
NEOMA Business School
CESEM
Community
