Project Manager

• May 2023 - Present

Plans project activities to achieve defined objectives. Implements, monitors, and manages activities and resources to ensure compliance with planning, budget, and quality indicators. Ensures timely completion of project implementation. Efficiently plans and manages internal and external resources necessary for project realization. Regularly monitors closed projects to ensure their proper functioning. Actively participates in professional self-development to support the team. Facilitates communication within the project team. Engages in collecting project specifications. Participates in internal meetings to define project specifications. Attends meetings with external suppliers. Develops project plans and meeting minutes. Prepares periodic reports or internal analyses as requested by the manager. Prepares an action plan before organizing a meeting. Conducts ongoing evaluation of project status compared to planning and proposes continuous improvement measures for activities. Show less

Commercial Licensing Project Manager

• Nov 2021 - May 2023

Restructuring communication vehicles and leading the commercial licensing information strategy for Field and Partners Partnering across segments making sure commercial licensing news, changes and projects are included in other groups communication sources Supporting Microsoft 365 and Dynamics 365 launch in breadth sales motion for CSP, making sure internal stakeholders as well as external audiences are informed Supporting Partners and Field in Open License Program Retirement transition into alternative purchasing paths Working with Field sellers on purchasing guidance changes Partnering with Field sellers finding the best licensing resources and support for customers and partners Show less

Project Manager

• Apr 2018 - Jul 2021

Worked with customers from North and Latin America.Added and managed over 20 training events weekly (public and private).Helped Oracle University to provide excellent training services by efficiently communicating with customers.Assisted product managers in allocating the best resources by providing relevant details.Participated to Go / No-Go calls for the public training schedule.Identified external resources ( instructors , locations ) and negotiated prices.Collaborated with different teams within Oracle University to get Payment Orders registered, environments and course materials ready for the students and do customer troubleshooting ( connection testing, installing apps, marked eAttendance and obtain eCertificates ). Show less

Resource Scheduler

• Sep 2016 - Apr 2018

covered different regions. EMEA, NAMER, LADweekly added over 100 In-Class and Live Virtual training courses to the public and private schedule.modified or canceled existing events.identified, negotiated and assigned training resources: instructors, location, online rooms and environments.cleaned and updated various data bases.

Project Manager

• Aug 2015 - Sep 2016

Led a team of over 50 people in an highly tailored inbound project for a major airline company. The team handled close to 3000 calls 24h/day from all around the globe. Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. Developed long term business strategy by using customer feedback.Educated key personnel to achieve expectations.Worked with coaches and trainers to apply discipline and sense of responsibility throughout the team. Show less

Team Manager

• Jun 2015 - Jul 2015

Team support

• Jul 2014 - May 2015

Customer Service Agent

• May 2014 - Jun 2014

Inbound project for a major global airline company.

Helpdesk Agent

• May 2013 - Feb 2014

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Customer service agent

• Sep 2012 - May 2013

Wing Back project. Wing Back project.

Dispatcher

• Sep 2011 - Feb 2012

I helped in managing the 107 trucks allocated to the project during the harvesting campaign. I provided routes, offered rates, negotiated contracts and monitored the loading / unloading of the trucks I helped in managing the 107 trucks allocated to the project during the harvesting campaign. I provided routes, offered rates, negotiated contracts and monitored the loading / unloading of the trucks

Customer service agent

• Oct 2009 - Sep 2011

Answering inbound calls, solving situations encountered by customers, posting complaints when unresolved situations, handing daily and weekly reports to teamleaders Answering inbound calls, solving situations encountered by customers, posting complaints when unresolved situations, handing daily and weekly reports to teamleaders

Transport Coordinator

• Nov 2007 - Aug 2009

I led a division with 90 cars and 97 drivers. I provided for all vehicles more efficient routes and schedules. I led a division with 90 cars and 97 drivers. I provided for all vehicles more efficient routes and schedules.