Victor Haugen

Tietoevry Banking - Operations Center at Tietoevry
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Contact Information
us****@****om
(386) 825-5501
Location
Fornebu, Viken, Norway, NO
Languages
  • Norsk -
  • Engelsk -

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Credentials

  • ITIL Foundation
    AXELOS Global Best Practice
    Mar, 2018
    - Nov, 2024

Experience

  • Tietoevry
    • Finland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Tietoevry Banking - Operations Center
      • Apr 2018 - Present

      - Monitoring of critical IT infrastructure and services for norwegian and foreign banks. - Monitoring of payment transactions/traffic in internet banks and card authorizations. - Support for Bank & Finance nationally and internationally. - Incident Management (ITIL), customer notifications and reporting. - Change coordination. - Monitoring of critical IT infrastructure and services for norwegian and foreign banks. - Monitoring of payment transactions/traffic in internet banks and card authorizations. - Support for Bank & Finance nationally and internationally. - Incident Management (ITIL), customer notifications and reporting. - Change coordination.

  • Nets
    • Denmark
    • Financial Services
    • 700 & Above Employee
    • IT Consultant
      • Jan 2017 - Dec 2017

      - Training of new employees in conjunction with internal reorganizations.- 2nd line support.- Follow up on daily clearing and settlements in NICS (Norwegian Interbank Clearing System).

    • Senior Service Desk Analyst / Operation Management
      • Jan 1995 - Jan 2017

      • Monitoring of critical IT infrastructure and payment services such as: Cards (BankAxept/Visa/MasterCard), Online and mobile payment solutions (Vipps, BankAxess, BankID), ATM’s, bill payments (Brevgiro, eFaktura, Avtalegiro), and more.• Application operation and monitoring of financial transactions.• Follow up on daily clearing and settlements in NICS (Norwegian Interbank Clearing System).• Incident Management (ITIL), customer notifications and reporting.• Customer service and ticket handling.• Backup and restore management (Veritas Netbackup).• Administration and monitoring of ATMs (Proview, Webtango).• Deployment of new applications and configuration changes on Unix systems.• File transfer management (Sterling B2B Integrator/Connect:Direct).• Batch job management (Automic UC4).• Monitoring and operation of Tandem systems and IBM Mainframe systems. Show less

    • OCR Control Center
      • Feb 1990 - Jan 1995

      - Operating of control center for OCR data capture (Optical Character Recognition) and archiving solutions.- Application operation and error handling.- Customer support.

    • OCR Operator
      • May 1984 - Feb 1990

      - Operation of machines for optical character recognition of Bank and Postgiro payment forms (OCR)

  • Nets
    • Denmark
    • Financial Services
    • 700 & Above Employee
    • Data Entry Operator in BBS
      • Jun 1980 - Jun 1983

      Data entry/punching of Bankgiro payment forms. Data entry/punching of Bankgiro payment forms.

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