Experience

YumEarth

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2017 - Present

  Use problem solving skills to field administration errors, billing adjustments, credits and invoicing errors and find sustainable resolutions to all issues. Responsible for all EDI and Ecommerce accounts as well as the setup. Communicate with clients on a regular basis to understand their unique needs and allocate services to the proper salesman. Provide logistic support to distribution center to ensure timely delivery of goods. Use problem solving skills to field administration errors, billing adjustments, credits and invoicing errors and find sustainable resolutions to all issues. Responsible for all EDI and Ecommerce accounts as well as the setup. Communicate with clients on a regular basis to understand their unique needs and allocate services to the proper salesman. Provide logistic support to distribution center to ensure timely delivery of goods.



Carl Zeiss Ltd

• Japan
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Service Agreement Sales Specialist

  • May 2010 - Aug 2015

  • Managed service agreements and contracts for physicians, hospitals, and universities. • Prepared monthly reports for contract department. Helped customers with inquiries. • Acted as a liaison between clients and sales force. • Maintained budget requirements for regional managers to help meet fiscal goals. • Negotiate discounts with facilities with multiple instruments & multiple years. • Communicated with clients, via phone and email, to provide them with comprehensive product information to also make sales.



Central Parking System, Inc.

• United States

• Claims Specialist

  • May 2007 - Apr 2010

  • Worked as part of a three-person team specializing in auto damage claims. • Helping customers with inquiries, trouble shooting and assisting. • Coordinated payment of claims while encouraging claimants to use a preferred direct-bill repair shop resulting in annual savings for the company in excess of $1 Million. • Acted as a liaison between claimants and management regarding claim disputes. • Worked as part of a three-person team specializing in auto damage claims. • Helping customers with inquiries, trouble shooting and assisting. • Coordinated payment of claims while encouraging claimants to use a preferred direct-bill repair shop resulting in annual savings for the company in excess of $1 Million. • Acted as a liaison between claimants and management regarding claim disputes.