Victor Farnell

Service Desk Manager at Decisions Ltd
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
CA
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL Ver 3 Foundation Certified
    Loyalist Certification Services
    Oct, 2011
    - Nov, 2024

Experience

  • Decisions Ltd
    • Bermuda
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Desk Manager
      • Nov 2021 - Present

  • Blueline New Holland Ltd
    • Canada
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Service Manager
      • May 2019 - Sep 2020

  • ABM Integrated Solutions
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Operation/Service Manager
      • Mar 2016 - Apr 2019

      Complete responsibility for a team of 60 Field Service Technicians throughout Atlantic Canada, servicing multiple high-demanding clients in a very aggressive service model. Responsibilities include: - Continuously working toward Superior Customer Service - Human Resources Mgmt, - Quality of Service Mgmt, - Service Level Metrics Mgmt, - Expense Mgmt, - Training, - Scheduling - Conflict Resolution - Strategic Planning - Vendor Relationship Specialist Complete responsibility for a team of 60 Field Service Technicians throughout Atlantic Canada, servicing multiple high-demanding clients in a very aggressive service model. Responsibilities include: - Continuously working toward Superior Customer Service - Human Resources Mgmt, - Quality of Service Mgmt, - Service Level Metrics Mgmt, - Expense Mgmt, - Training, - Scheduling - Conflict Resolution - Strategic Planning - Vendor Relationship Specialist

  • NTT DATA
    • Japan
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Transition Principal Consultant
      • Jul 2015 - Mar 2016

  • ABM Integrated Solutions
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Operation/Service Manager
      • Feb 2012 - Apr 2015

      Complete responsibility for a team of 60 Field Service Technicians throughout Atlantic Canada, servicing multiple high-demanding clients in a very aggressive service model. Responsibilities include: - Continuously working toward Superior Customer Service - Human Resources Mgmt, - Quality of Service Mgmt, - Service Level Metrics Mgmt, - Expense Mgmt, - Training, - Scheduling - Conflict Resolution - Strategic Planning - Vendor Relationship Specialist

  • Jazz Aviation LP
    • Canada
    • Airlines and Aviation
    • 700 & Above Employee
    • Sr. Business Analyst
      • Jan 2011 - Feb 2012

  • Government of Nova Scotia
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Records Analyst - Information Mgmt Division
      • Nov 2010 - Jan 2011

      Perform current workflow analysis and recommend strategies and practical approaches to become more efficient and effective at capturing and maintaining critical information within the Department. Perform current workflow analysis and recommend strategies and practical approaches to become more efficient and effective at capturing and maintaining critical information within the Department.

  • Source Security & Investigations, Inc
    • Canada
    • Security and Investigations
    • 1 - 100 Employee
    • Event Security Guard
      • 2010 - 2011

  • CGI
    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager
      • Sep 2004 - Sep 2009

  • Maritime Life Assurance Co
    • 1 - 100 Employee
    • Team Lead/Project Mgr
      • 1987 - 2004

Education

  • DeVry University
    Bachelor, Computer Science
    1983 - 1986
  • MRHS
    High School
    1977 - 1983

Community

You need to have a working account to view this content. Click here to join now