Experience

IPRO Media, Inc.
• United States
• Information Technology & Services
• 1 - 100 Employee
• MSP Engineer II/Technical account manager

  • Sep 2018 - Present


Epic.io

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• NOC Engineer/Datacenter Project Coordinator

  • Aug 2017 - Sep 2018

  • Works closely with clients in evaluating current systems and making decisions on future development, capacity planning, HA and disaster recovery.• Provision, deployment, and troubleshooting of servers within the Windows Server 2008/2012 R2/2016 clustered HA environment.• Configuration, Troubleshooting and maintenance of the HyperV virtualized environments.• Responsible for system and application backup and replication of the production environment.• Mentor other junior NOC engineers to the processes, procedures, and Technologies that are in use.• Escort vendors and/or customers into the datacenter when they visit, acting as a liaison between customers/providers and our NOC Engineering Team for resolving network problems and/or customer testing procedures.• Seek opportunities to improve the efficiency of the teams resolves challenges by analyzing issues, assisting the team to determine the most appropriate course of action, providing direction and, when necessary, reallocating resources. Show less

• Jr. NOC Engineer

  • Nov 2016 - Sep 2018

  • Play a key role in data center projects, including migrating physical and virtual computing assets to run in a virtual environment within a commercial datacenter public or private cloud and ensure ongoing operation of the assets. • Plan, design and implement network upgrades and changes by following the established standard Change Management procedures.• Responsible for handling server related client requests such as system updates, backups, installing software packages, creating users, DNS, and SQL.• Responsible for handling internal server related requests for system maintenance, provisioning, information audits and DNS changes.• Create Design documents, network Visio diagrams, and peer review other designs as needed.• Monitor the network via Observium and other tools and take appropriate action based on alerts and severity levels.• Triage outages/issues and resolve quickly and successfully, meeting SLA agreements in place.• Monitor Emails sent to NOC and respond in a timely manner. Show less



Hulcher Services

• Transportation/Trucking/Railroad
• 200 - 300 Employee

• Desktop and Helpdesk Support Specialist

  • Feb 2015 - Nov 2016

  - Administer Windows Servers, Active Directory, Microsoft Exchange, file servers, and SCCM. - Build, configure, repair hardware, such as laptops, desktops, VOIP phones, tablets, and printers. - Centrally identify, manage and proactively provide software updates and security patches to the organization. - Administer Avaya phone system at both corporate and all division locations. - Monitor tablet usage, capacity, and performance using Airwatch and establish a working relationship with users and/or vendors to address problems and changes in requirements. - Review the latest desktop and laptop/tablet technology and approves hardware and software standards that meet the technology needs of the company . - Provide technology support by completing tickets and meeting SLA timeframe. Efficiently prioritize incidents/request and projects by severity level. - Ensure compliance with all company policies, and federal regulations related to the operations of the business. - Diagnose, troubleshoot, and resolve a range of incidents for users, in a good quality manner. - Interfaces well with company personnel, customers, and vendors. - Ensure IT assets are properly managed, tracked and assigned for business use and purposes only. - Provide 24/7 on call support Show less



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Helpdesk Technician

  • Mar 2014 - Feb 2015

   Knowledge of Microsoft Office 2007/2010/2013, Windows XP/7.  Active Directory 2008 R2 - Manage/create user accounts  Configure and support Smartphones.  Diagnose, troubleshoot and resolve a range of software, hardware, and connectivity issues for desktops, and laptops.  File share permission, and mapping drives/folders for users.  Manage security groups  Troubleshooting connectivity issues for Citrix and Microsoft VPN client.  VMware vSphere experience.  Create electronic fax accounts using EasyLink.  Excellent client service, communication, and interpersonal skills.  Superior organizational, multi-tasking, and prioritization skills  Provide basic computer and email instructions.  Assist with installations, for desktop, and laptops using Altiris.  Support RSA secure ID accounts  Assist users remotely using Remote Assistance and PC Anywhere.  Properly notating tickets using software Clarify and Infra.  Troubleshoot point of sale systems. (Xstore and Dataserver) Show less