Experience

Parkway

• Real Estate
• 100 - 200 Employee

• Accounts Receivable Specialist

  • Apr 2014 - Present



Dolphin Management Shared Services

• Accounts Receivable

  • Aug 2011 - Apr 2014

  • Manage collections activity for all UK accounts • Perform quarterly cash flow forecasting • Document cash receipts/credits/debits • Provide pertinent forms to customers to facilitate payment • Reconcile accounts using remittances and customer correspondence • Coordinate with other departments to address customer issues • Manage collections activity for all UK accounts • Perform quarterly cash flow forecasting • Document cash receipts/credits/debits • Provide pertinent forms to customers to facilitate payment • Reconcile accounts using remittances and customer correspondence • Coordinate with other departments to address customer issues



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Advocate Support Center Supervisor

  • May 2009 - Aug 2011

  • Found and applied misplaced checks to patients’ accounts • Explained account balance discrepancies • Performed duties of a frontline collections advocate • Processed payments to patients’ accounts • Deescalated upset customers • Assisted frontline advocates with process and procedural questions • Coordinated with account management to provide resolution to client issues • Found and applied misplaced checks to patients’ accounts • Explained account balance discrepancies • Performed duties of a frontline collections advocate • Processed payments to patients’ accounts • Deescalated upset customers • Assisted frontline advocates with process and procedural questions • Coordinated with account management to provide resolution to client issues



First Bank of Jacksonville

• Head Teller

  • Dec 2007 - Dec 2008

  • Assisted management with data entry/spreadsheet projects • Performed duties of Head Teller • Audited the vault and cash drawers • Processed deposits and withdrawals for customers in a timely manner • Maintained and audited cash supply of ATM • Assisted management with data entry/spreadsheet projects • Performed duties of Head Teller • Audited the vault and cash drawers • Processed deposits and withdrawals for customers in a timely manner • Maintained and audited cash supply of ATM