Head of Operations

• Jan 2022 - Present

Operations Manager

• 2022 - Present

Translation Solutions Consultant

• 2021 - 2021

At Vocalegal, we have distinguished ourselves by being able to translate large volumes of legal and financial documents faster than the rest of the competition. We specialize in international litigation, arbitration, cross-border M&A’s, IP litigation, and EP validation. We currently serve close to 1⁄3 of the top 50 law firms, assisting with some of their most urgent translation projects. At Vocalegal, we have distinguished ourselves by being able to translate large volumes of legal and financial documents faster than the rest of the competition. We specialize in international litigation, arbitration, cross-border M&A’s, IP litigation, and EP validation. We currently serve close to 1⁄3 of the top 50 law firms, assisting with some of their most urgent translation projects.

Business Development Specialist (Buying & Implementation)

• 2020 - 2021

Conducting market research, sourcing/purchasing, and importing new products for sale within the European E-Commerce market Communicating with product designers, patent holders, manufacturers, sourcing/vetting samples Resolving logistical/dispatching issues with Couriers/Delivery Management System (Metapack) Recruitment/Conducting interviews Negotiating deals (e.g. Warehouse Management System deals, warehouse and office space acquisition, etc.) Streamlining logistical bottlenecks: - Achieved: Automated order printing/delivery to warehouse operatives - Current project: Unifying customer service requests from different websites into a consolidated ticketing system, for potential outsourcing and automating in the future.

Business Support Officer

• 2018 - 2018

Point-of-Sale and Merchant Dashboard SaaS Sales and Support Maintain relations with existing clients and offer support to systems integration and technical issues. Data analysis with a focus on marketable metrics (ROI’s, KPI’s, etc.) Business Development, sales – cold-calling, emailing, marketing our solutions to prospective clients and liaising with them once a connection has been established. Internal IT Support – conducting daily platform and POS tests, data-wipes and device pre-installations, ensuring ROM’s are up-to-date on all devices, as well as any other technical issues within the work-place. Achievements: Created a consolidated database of all existing clients and the POS device being held by the client (for facilitated error trouble-shooting) Created an error-log to facilitate with incoming technical support enquiries. Created both internal and external instructional pamphlets and guides for both the POS device itself, as well as the Merchant Dashboard (displaying all sales conducted through the device) Notable Clients include: Harrods London, Liberty Mall, Hakkasan Group, and others.

Project Support Officer

• 2018 - 2018

Project Support for a project involving the patching of 4000+ servers, rendered non-compliant by FCA regulations. Change Management, stakeholder communications, change logging, etc. Project Support for a project involving the patching of 4000+ servers, rendered non-compliant by FCA regulations. Change Management, stakeholder communications, change logging, etc.

Manager

• 2016 - 2018

Employee scheduling, interviewing/training new employees, inventory/stock, daily/weekly accounting, event planning/managing bookings, promotional marketing, and managing social media accounts Employee scheduling, interviewing/training new employees, inventory/stock, daily/weekly accounting, event planning/managing bookings, promotional marketing, and managing social media accounts

English Teacher

• 2014 - 2015

Private English Tutor with a focus on business. Private English Tutor with a focus on business.