Experience

Alphacomm

• Wireless Services
• 1 - 100 Employee

• Account Director

  • Sep 2021 - Present



Ellison

• United States
• Retail Art Supplies
• 100 - 200 Employee

• Sales Manager

  • Oct 2020 - Sep 2021

  Lake Forest, California, United States



Metro by T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sr Manager, Sales Training

  • Nov 2014 - Aug 2020

  Irvine, California, United States Build partnerships and work collaboratively with Field Leadership, Authorized Dealers, retail store employees and Trainers to gain insight into strengths and gaps in performance, and Recommend effective training solutions that help deliver business results Collaborate on internal project teams, providing relevant field feedback on training content, modality and plans Provide training recommendations that close performance gaps and drive revenue Oversee training Initiatives for… Show more Build partnerships and work collaboratively with Field Leadership, Authorized Dealers, retail store employees and Trainers to gain insight into strengths and gaps in performance, and Recommend effective training solutions that help deliver business results Collaborate on internal project teams, providing relevant field feedback on training content, modality and plans Provide training recommendations that close performance gaps and drive revenue Oversee training Initiatives for all areas; including sales and operational training Work collaboratively with Trainers and leaders to develop training plans that align with existing business operating plans Collaborate with Senior leadership as well as corporate training teams on the strategic alignment of training priorities and field execution. Able to understand and navigate the organizational dynamics in such a way that creates and sustains a strong partnership at all levels of the organization Show less



MetroPCS

• United States
• Telecommunications
• 700 & Above Employee

• Account Manager, Business Development & Training

  • Dec 2012 - Nov 2014

  Irvine, California, United States Lead and managed the development and growth of new business as well develop and maintain effective on boarding processes and procedures Work with the leadership team on the company’s strategic and operational plans Ensured business growth through directing and managing business development activities that is in accordance with company strategy and values

• Account Manager

  • Sep 2002 - Dec 2012

  Los Angeles Metropolitan Area Drive strategy across multiple store locations and authorized Dealers to meet or exceed business performance goals through observation, analysis, feedback, coaching, partnership and influence Influence indirect distribution leaders to develop effective strategies and execute plans for marketing and brand representation across multiple locations to meet company brand standards. Lead and execute training, coaching and education plans for indirect employees and leaders on company competitive… Show more Drive strategy across multiple store locations and authorized Dealers to meet or exceed business performance goals through observation, analysis, feedback, coaching, partnership and influence Influence indirect distribution leaders to develop effective strategies and execute plans for marketing and brand representation across multiple locations to meet company brand standards. Lead and execute training, coaching and education plans for indirect employees and leaders on company competitive advantages, products/services, promotions and point of sale system Partner with indirect leadership to deliver optimal customer experiences through behavioral coaching and support Build and influence relationships with partner leaders to make an impact and elevate the brand representation, operational excellence, customer experience and sales results through discussions, meetings and field visits MetroPCS, PR & Media Spokesperson for the Hispanic Market



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Manager

  • Jul 1996 - Sep 2002