Experience

Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Apr 2023 - Present

  179 rooms 179 rooms



Boscolo Hotels & SPAS

• France
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Dec 2021 - Jan 2023

  112 rooms Lead daily morning meeting, city ledger, OTA’s and agencies commissions, team management, mentor of Boscolo Group standards, recruitment interviews in collaboration with the Front Office manager, follow-up of the training of new team members, ensure the allocation of rooms, management of critical customer complaints.

• Guest Service Officer

  • Oct 2019 - Dec 2021

  /Front Desk Agent/ - Operations related to customer reception: check-in, check-out, cashiering, invoicing, guest relations, managing rooms attribution, VIP customers follow-up, ensuring guest comfort, responding to the different requests in the mailbox, ensuring the call’s switchboard, concierge service, control and booking follow-up, Improvement of customer loyalty, using commercial partners’ extranets. /Night Auditor/ - Control the cash services registers, ensuring the correct… Show more /Front Desk Agent/ - Operations related to customer reception: check-in, check-out, cashiering, invoicing, guest relations, managing rooms attribution, VIP customers follow-up, ensuring guest comfort, responding to the different requests in the mailbox, ensuring the call’s switchboard, concierge service, control and booking follow-up, Improvement of customer loyalty, using commercial partners’ extranets. /Night Auditor/ - Control the cash services registers, ensuring the correct banking transmission, managing the F&B tips, ending the day on the software (Rate check, closing PM, right balance Micros/Opera, Credit limit…), preparing reports for the different services (Management, Breakfast, Front Office, Housekeeping, Valet), establishing turnover summary.



Groupe Barrière

• France
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Jul 2018 - Dec 2018

  271 rooms Follow-up the global customer satisfaction. (Booking, TA, Satisfaction Survey) Guest relation. Team management. Working using sharing-Data to assure a good NPS (Net Promoter Score). 271 rooms Follow-up the global customer satisfaction. (Booking, TA, Satisfaction Survey) Guest relation. Team management. Working using sharing-Data to assure a good NPS (Net Promoter Score).



Cap Est Lagoon Resort & Spa

• France
• Hospitality
• 1 - 100 Employee

• Booking Supervisor

  • Mar 2017 - Aug 2017

  55 suites Sales promotion, Manage the reservations planning. Adapt the price politic of the hotel. Revenue and Yield management on AvailPro. Using CRM. Assure the follow up of the Tour Operator billing, Front office skills. 55 suites Sales promotion, Manage the reservations planning. Adapt the price politic of the hotel. Revenue and Yield management on AvailPro. Using CRM. Assure the follow up of the Tour Operator billing, Front office skills.



Gault&Millau

• France
• Book and Periodical Publishing
• 1 - 100 Employee

• Waiter

  • Jul 2016 - Aug 2016

  50 seats Dressing table, Orders management In this family restaurant, working independently as a waiter taught me how to develop good relationship with customers and gave me experience to an efficiently run restaurant. 50 seats Dressing table, Orders management In this family restaurant, working independently as a waiter taught me how to develop good relationship with customers and gave me experience to an efficiently run restaurant.



Hyatt Regency Paris Etoile

• France
• Hospitality
• 100 - 200 Employee

• Individual Booking Agent

  • Jun 2015 - Aug 2015

  1050 rooms Responsible for the processing and the following up of customer’s reservations. The large size of the infrastructure teaches me how to deal with many different customers needs. 1050 rooms Responsible for the processing and the following up of customer’s reservations. The large size of the infrastructure teaches me how to deal with many different customers needs.