Victor Albainy
Area Operations Manager at Canon Business Process Services- Claim this Profile
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Bio
Credentials
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NJ Real Estate License
NJApr, 2016- Oct, 2024 -
FMP - Facilities Management Professional
IMFA - International Facility Management Association -
Lean Six Sigma Yellow Belt Certification
GoLeanSixSigma.com
Experience
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Canon Business Process Services
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Area Operations Manager
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Nov 2016 - Present
Collaborating with HR Department to modify all processes associated with employee selection, development, succession planning, and site-level customer experience to build high-performing teams and increase employee engagement. Direct all operations related to contract renewals and adherence, along with development and processing of RFP and RFIs. Anticipate and mitigate potential risks and weaknesses and leverage opportunities on all applicable projects and company operations by performing SWOT analysis. Negotiate with third-party vendors for timely provision of office equipment, catering, uniform rentals, furniture rentals, florals, and AV, security, and cleaning products. • Drove organizational effectiveness by devising and implementing operational strategy in alignment with routine business challenges across 26 sites in NY/NJ. • Demonstrated exceptional leadership skills while supervising team of 106 members, consisting of 15 Manager Direct Reports and 15+ service lines to streamline workflow. • Facilitated three accounts and six sites by designing and implementing Workplace Experience Services (WES) programs, aiming at continuous and white glove service delivery. • Recognized for consistent and exceptional performance and awarded CBPS Corporate Awards - Century Club in 2019 and Performance Area Manager of Year - Highest Add-on Revenue in 2021. • Led extra efforts for personnel development and professional growth and succeeded in promoting over 17 team members to leadership roles. • Assessed customer needs and created and updated best practices, standard operating procedures, and business continuity plans with white glove service to all customers to meet short- and long-term objectives. • Deployed and utilized workplace management technology tools, including iOFFICE, SCLogic, and Send Suite, and prepared comprehensive reports on performance against KPIs & SLA to ensure operational compliance. Show less
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Novitex Enterprise Solutions
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United States
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IT Services and IT Consulting
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700 & Above Employee
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National Account & Facilities Manager
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Oct 2015 - May 2016
Aligned all areas of organization with set procedural guidelines and monitored service coordination across reception, hospitality, security, mail, reprographics, records, porter, inventory, and technical services for organizational excellence. Spearheaded all endeavors related to third-party contracts and devised appropriate strategies to meet and exceed client specifications and expectations, resulting in enhancing client experience. • Leveraged robust business acumen while establishing and leading national team of 105 staff members for 12 facilities and multiple states to accomplish business targets. • Benefitted company by renewing services to high-profile AMLAW law firm, Morgan Lewis, securing 5 years’ contract, totaling over $18.5M. • Highlighted areas for improvement and designed corrective action plans and modified procedures for continuous improvement. • Oversaw all functions pertaining to current portfolio by presenting creative, data-driven, and applicable solutions • Exhibited outstanding analytical abilities while nurturing communications with financial department and examining financial statements, operating/budget variance reports, and other related data to maintain financial transparency. Show less
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Ricoh USA
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Printing Services
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1 - 100 Employee
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Integrated Account Manager - Facilities
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Mar 2011 - Oct 2015
Guaranteed seamless service provision for 14 Law Firms in legal vertical market for wide range of areas, encompassing hospitality services and catering, facilities, maintenance, records management, copy/mail/fax services, office moves, business continuity, and environmental initiatives. • Served 14 sites, including Am Law 100 firms DLA Piper, Fried Frank, Baker Hostetler, Locke Lord, McGuireWoods, and Blank Rome by controlling team of 23 Direct Reports and over 140 FTEs. • Expanded partnership with 2 at-risk accounts, expiring within 180 days through open and impactful dialogue, assuring annual escalators and saving 1.5M in annual revenue. • Increased understanding of staff regarding Legal vertical market and Greater New York Marketplace as first milestone of designed training to uncover and capture new business prospects. • Acted as subject matter expert and conducted training sessions for all legal managed service employees to comply with latest industry trends, company policies, and client requirements. • Provided services for preparation of legal account RFP responses and Business Continuity Plan (BCP) for all locations to timely complete and process requests and projects. • Tracked performance on consistent basis through end-user focus groups and surveys and partnered with all internal and external stakeholders to confirm uninterrupted service delivery. • Used management experience and decisive action while dealing with critical transition periods and participating in activities of hiring technical staff, mentoring cross-functional teams, and employing technology to upgrade daily operations. Show less
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IKON Office Solutions
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Retail Office Equipment
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700 & Above Employee
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Site Operations Manager
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Sep 2010 - Feb 2011
-Drove profitability over operations in the Legal Document Services division across multiple offices and units located in Manhattan and Long Island, with a total annual revenue of $5M. -Led a team of 26 managerial, operational, and technical personnel, maintaining full P&L accountability.-Transformed underperforming Manhattan office into a highly efficient operation by restructuring operational processes and improving staff performance; analyzed existing practices to identify and eliminate deficiencies, resulting in increased revenue from $2.6M to $4M in 18 months. -Instituted new performance standards, creating an environment focused on personal accountability and achieving internal stakeholder buy-in; reduced labor costs from 29% to 25% through extensive workforce analysis and strategic planning. -Achieved a substantial increase in customer satisfaction and promoted long-term account retention; enhanced staff productivity through cross-training and effective delegation. Show less
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Operations Manager- Legal Document Solutions
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Aug 2008 - Aug 2010
-Planned and directed operational functions for eight locations, two overflow centers, and six facility management properties. -Developed quality management strategies and operational plans and provided leadership to 52 employees.-Managed the opening of three new facilities in separate markets within the first eight months. Coordinated buildouts, recruited and developed sales and operational teams, and rapidly built customer bases for each market.-Built White Plains location to $500,000, Fort Lauderdale to $400,000, and in-house copy center in Albany to $400,000 within the first year of operation, far exceeding corporate expectations. Show less
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Site Logic
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Australia
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Telecommunications
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1 - 100 Employee
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Operations Manager
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May 2007 - May 2008
-Planned and directed operational functions for eight locations in the company’s Legal Document Services Division. Developed quality management strategies and operational plans for all locations including two overflow centers and six facility management properties. Provided leadership to 52 employees. -Managed the opening of three new facilities in three markets within the first eight months; coordinated build-outs, recruited and developed sales and operational teams, and rapidly built customer bases for each market; enabled company to establish a viable foothold in the new markets; results included: -Built the White Plains location to $500,000, Fort Lauderdale to $400,000, and in-house copy center in Albany to $400,000 within the first year of operation, far exceeding corporate expectations. -Developed and implemented many process improvements to optimize quality, efficiency, and overall productivity; worked collaboratively with senior executives to actively participate in both domestic and international strategic planning and budgeting initiatives; results included: -Instrumental in introducing a new business segment that generated more than $500,000 annually. -Enhanced analytical capabilities by creating a reporting system to measure performance against established standards using an existing proprietary accounting system. -Increased staff productivity and enhanced equipment and facility utilization 50% by setting up a “Hub and Spoke” configuration to utilize cross-functional labor pool. Show less
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Xact Data Discovery
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United States
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Legal Services
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100 - 200 Employee
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Operations Manager
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Sep 2001 - Sep 2006
-Managed four locations with annual revenue of $6M+. Directed a staff of 90 employees including eight direct reports in operations, sales, and administration. -Created a world-class team of empowered employees with a goal of achieving 100% client satisfaction. -Consistently outperformed other locations; formulated operational budgets, negotiated all lease and service contracts, and developed/managed relationships with clients and vendors. Directed all HR functions. -Boosted employee retention through creating a management training program facilitating advancement opportunity. Sharpened company’s competitive edge by designing a uniform profit-sharing program, thus fostering increased loyalty among skilled employees. -Spearheaded the opening of three new facilities in a two-year period. Built operational foundations and developed sales teams. -Generated $850,000 in first-year sales for the Miami office, exceeding the company goal of $600,000. -Gained market share for new Manhattan-based facilities by capturing major accounts from competing firms. Consistently outperformed company’s 22 other locations in revenue-per-square-foot of the production floor. Show less
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Education
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1982 - 1986
The Ohio State University
B.S., Hospitality Management -
1991 - 1993
Baldwin Wallace University
MBA, Business Administration, Management and Operations
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