Experience

Ministry of Manpower

• Singapore
• Government Administration
• 700 & Above Employee

• Management Executive

  • Apr 2021 - Present

  • To assess and process Foreign Domestic Worker (FDW) Work Permit applications and appeals in accordance to the FDW Work Permit policy and processing criteria and convey outcome to customers expeditiously. • To handle enquiries and provide prompt, accurate and clear advisory to customers relating to FDW Work Permit policy, applications and appeals procedures. • To review on the Standard Operating Procedures (SOPs) to improve on operations efficiency and customer experience. • To assess and process Foreign Domestic Worker (FDW) Work Permit applications and appeals in accordance to the FDW Work Permit policy and processing criteria and convey outcome to customers expeditiously. • To handle enquiries and provide prompt, accurate and clear advisory to customers relating to FDW Work Permit policy, applications and appeals procedures. • To review on the Standard Operating Procedures (SOPs) to improve on operations efficiency and customer experience.



Singapore Telecommunications Limited

• Senior Customer Service Officer

  • Aug 2020 - Nov 2020

  • Work as a team and ensure the service standard of daily operation of the department is met • Provide first level of support to customers over phone or email and manage their expectation • Listen to customer issues and provide them with “out-of-the-box” alternative solutions at times • Manage the customer’s frustration and resolve their issues effectively to prevent escalation from happening • Follow up on outstanding cases and help to perform callback to customers when required • Advertise and promote to customers on Singtel’s products and services • Able multitask effectively when assisting customer enquiries but at the same time checking information online and assist team members Show less



NAX Singapore

• Service Leader

  • Aug 2019 - Jan 2020

  • Oversee daily operation of the centre • Guide part-timers on service standards • Perform and guide staff on balloon sculpting • Handle customer enquiries and assist them in the best possible way • Manage the queue and customer’s expectation of the centre’s waiting time • Ensure guest satisfaction is meet by providing efficient and courteous service • Train to be able to use the centre’s ‘Point-Of-Sales’ system • Oversee daily operation of the centre • Guide part-timers on service standards • Perform and guide staff on balloon sculpting • Handle customer enquiries and assist them in the best possible way • Manage the queue and customer’s expectation of the centre’s waiting time • Ensure guest satisfaction is meet by providing efficient and courteous service • Train to be able to use the centre’s ‘Point-Of-Sales’ system



Gardens by the Bay

• Singapore
• Travel Arrangements
• 200 - 300 Employee

• Attraction Ambassador

  • May 2018 - Aug 2019

  • Ensure operations at the conservatories meet the required service standards • Handling turnstile and queue management • Assist guest with their inquiry and feedback • Help guest to resolve their issues in the best possible way • Assist in the preparation work of opening and closing checks • Ensure operations at the conservatories meet the required service standards • Handling turnstile and queue management • Assist guest with their inquiry and feedback • Help guest to resolve their issues in the best possible way • Assist in the preparation work of opening and closing checks



United Overseas Bank Limited (UOB)

• Automation Test Analyst

  • May 2015 - Aug 2015

  • Provide assistance for Personal Internet Banking (PIB) Revamp Project • Learn and execute test automation of UOB revamp website • Learn to raise Approval Memo and Purchase Requisition form • Execute and verify test automation results • Provide assistance for Personal Internet Banking (PIB) Revamp Project • Learn and execute test automation of UOB revamp website • Learn to raise Approval Memo and Purchase Requisition form • Execute and verify test automation results