Victor Durojaiye
Back Office Specialist/T2 Technical Support Engineer at Ventrata- Claim this Profile
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English Native or bilingual proficiency
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Bio
Lukas Kapl
Victor is the heart and soul of the team, and his impact is felt by everyone around him. He genuinely cares about his colleagues, always there to support the team in any way he can. His technical skills are impressive, but what sets him apart is his incredible empathy and warmth. Whether he's working with a customer or a colleague, Victor always approaches every interaction with a friendly and professional demeanour. He makes everyone feel valued and appreciated, and he's always willing to lend a helping hand or share a funny story to lighten the mood. Any team would be lucky to have someone like this on board, whether as a team member or leader. Victor is a true rockstar and I feel blessed to have him on our team.
Adekunle Sarumi
Victor is resourceful and always going above and beyond. I requested to be his buddy because i always learnt a new thing every day working with him. A very strong and highly skilled M365 Administrator.
Lukas Kapl
Victor is the heart and soul of the team, and his impact is felt by everyone around him. He genuinely cares about his colleagues, always there to support the team in any way he can. His technical skills are impressive, but what sets him apart is his incredible empathy and warmth. Whether he's working with a customer or a colleague, Victor always approaches every interaction with a friendly and professional demeanour. He makes everyone feel valued and appreciated, and he's always willing to lend a helping hand or share a funny story to lighten the mood. Any team would be lucky to have someone like this on board, whether as a team member or leader. Victor is a true rockstar and I feel blessed to have him on our team.
Adekunle Sarumi
Victor is resourceful and always going above and beyond. I requested to be his buddy because i always learnt a new thing every day working with him. A very strong and highly skilled M365 Administrator.
Lukas Kapl
Victor is the heart and soul of the team, and his impact is felt by everyone around him. He genuinely cares about his colleagues, always there to support the team in any way he can. His technical skills are impressive, but what sets him apart is his incredible empathy and warmth. Whether he's working with a customer or a colleague, Victor always approaches every interaction with a friendly and professional demeanour. He makes everyone feel valued and appreciated, and he's always willing to lend a helping hand or share a funny story to lighten the mood. Any team would be lucky to have someone like this on board, whether as a team member or leader. Victor is a true rockstar and I feel blessed to have him on our team.
Adekunle Sarumi
Victor is resourceful and always going above and beyond. I requested to be his buddy because i always learnt a new thing every day working with him. A very strong and highly skilled M365 Administrator.
Lukas Kapl
Victor is the heart and soul of the team, and his impact is felt by everyone around him. He genuinely cares about his colleagues, always there to support the team in any way he can. His technical skills are impressive, but what sets him apart is his incredible empathy and warmth. Whether he's working with a customer or a colleague, Victor always approaches every interaction with a friendly and professional demeanour. He makes everyone feel valued and appreciated, and he's always willing to lend a helping hand or share a funny story to lighten the mood. Any team would be lucky to have someone like this on board, whether as a team member or leader. Victor is a true rockstar and I feel blessed to have him on our team.
Adekunle Sarumi
Victor is resourceful and always going above and beyond. I requested to be his buddy because i always learnt a new thing every day working with him. A very strong and highly skilled M365 Administrator.
Credentials
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Microsoft 365 Certified: Fundamentals
MicrosoftMar, 2022- Nov, 2024 -
Microsoft Certified: Azure Data Fundamentals
MicrosoftFeb, 2022- Nov, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftJan, 2022- Nov, 2024 -
Cybersecurity Foundations
LinkedInDec, 2021- Nov, 2024 -
IT Security Foundations: Network Security
LinkedInDec, 2021- Nov, 2024 -
IT Security Foundations: Core Concepts
LinkedInNov, 2021- Nov, 2024 -
IT Security Foundations: Operating System Security
LinkedInNov, 2021- Nov, 2024 -
Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInNov, 2021- Nov, 2024 -
Introduction to AWS for Non-Engineers: 2 Security
LinkedInNov, 2021- Nov, 2024 -
Learning Linux Command Line
LinkedInNov, 2021- Nov, 2024 -
Linux: Overview and Installation
LinkedInNov, 2021- Nov, 2024 -
Build Your Skills In Customer Service
LinkedInOct, 2021- Nov, 2024 -
Building Rapport with Customers
LinkedInOct, 2021- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInOct, 2021- Nov, 2024 -
Customer Service Foundations
LinkedInOct, 2021- Nov, 2024 -
Customer Service: Call Control Strategies
LinkedInOct, 2021- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInOct, 2021- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInOct, 2021- Nov, 2024 -
De-Escalating Conversations for Customer Service
LinkedInOct, 2021- Nov, 2024 -
Intro to Service Management with ITIL® 4
LinkedInOct, 2021- Nov, 2024 -
Microsoft Certified Trainer 2021-2022
MicrosoftSep, 2021- Nov, 2024 -
MS-101 Microsoft 365 Mobility and Security
MicrosoftMar, 2021- Nov, 2024 -
MS-100 Microsoft 365 Identity and Services
MicrosoftFeb, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2020- Nov, 2024 -
the fundamentals of digital marketing
GoogleDec, 2019- Nov, 2024 -
CKA: Certified Kubernetes Administrator
The Linux FoundationSep, 2022- Nov, 2024 -
CKAD: Certified Kubernetes Application Developer
The Linux FoundationJul, 2022- Nov, 2024 -
LFCS: Linux Foundation Certified Systems Administrator
The Linux FoundationMar, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Nov, 2021- Nov, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftNov, 2020- Nov, 2024 -
Microsoft 365 Certified: Enterprise Administrator Expert
MicrosoftMar, 2021- Nov, 2024 -
Remote Work and Virtual Collaboration Professional Certificate
CertiProfFeb, 2021- Nov, 2024 -
Microsoft Certified: Identity and Access Administrator Associate
MicrosoftJan, 2022- Nov, 2024 -
Microsoft Certified: Security Operations Analyst Associate
MicrosoftDec, 2021- Nov, 2024 -
Microsoft Certified: Azure Administrator Associate (AZ-104)
MicrosoftNov, 2020- Nov, 2024 -
Microsoft 365 Certified: Teams Administrator Associate
MicrosoftSep, 2020- Nov, 2024 -
Microsoft Certified Trainer 2020-2021
MicrosoftSep, 2020- Nov, 2024 -
Jobberman Soft-Skills Training
Jobberman Nigeria
Experience
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Ventrata
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Back Office Specialist/T2 Technical Support Engineer
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Oct 2022 - Present
○ Dedication support to New Client's account setup and upgrade○ Help with escalations ○ Provide coverage for T1 Support on the chats○ Report bugs and errors to development teams;
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Technical Support Specialist (SaaS)
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Feb 2022 - Oct 2022
○ Customer experience improvements;○ Working with clients/employees to identify problems and advising on the solution;○ Mastering and supporting Ventrata Chat, Slack, WhatsApp, Helpdesk channels;○ Report bugs and errors to development teams;○ Help troubleshoot issues;○ Help with client onboarding and uploading data to the system;○ Supporting internal teams with tasks beyond the job description of Support Specialist;○ API configuration ○ Booking and ticketing scheduling Show less
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Tek Experts
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Engineer
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Jun 2020 - Feb 2022
Provide remote technical assistance to Office 365 customers (business with over 50 licenses) via telephone, written correspondence, and remote desktop sessions • Assist administrators with advanced troubleshooting, problem resolution, and best practices. • Handle technically complex issues and solve scenarios and implementation and readiness guidance on Microsoft 365 services (Exchange Online, SharePoint Online, Microsoft Teams and, Azure Active Directory). • Assist Office 365 customers with configuration and ongoing support of the Office 365 cloud suite of applications. • Microsoft Office365 Migration (Hybrid Migration, Migration from Gmail, Hotmail to; Office 365). • Managing identities and synchronization between the Microsoft Cloud and the on-premises environment. • Work as a Point of Contact (POC) to assist my colleagues with technical issues and roadblock. Show less
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21st Century Technologies
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Nigeria
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Telecommunications
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1 - 100 Employee
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Network/IT Support Engineer
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Jun 2015 - Jun 2020
Configured over 50 EI modems • Provisioned over 70 voice and data connections for over 150 clients • Resolved E1 voice and data issues at clients premise such as different bank • Monitored about 100 equipment daily at the datacenter • Troubleshoot and resolved various network issues such as Fiber optic cut and point to point connection daily with Field Engineers • Maintained and administered computer networks and related computing environments including systems software, apions software, hardware, and configurations. • Protected data, software, and hardware by coordinating, planning, and implementing network security measures • Troubleshoot, diagnosed, and resolved hardware, software, and other network and system problems. • Designed, configured, and tested networking software, computer hardware, and operating system software. • Performed disaster recovery operations and data backups when required Show less
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Education
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2017 - 2019
University of Lagos
Masters, Information Technology -
2009 - 2013
Covenant University
Bachelor of Science - BSc, Industrial physics Electronics and IT application
Community
